Glossary

The IntelePeer glossary defines common vocabulary, terms, acronyms, metrics, and phrases related to our service offerings. To find the term you’re looking for, use the search bar or navigate using the alphabet bar at the top of the page. 

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  • a

  • Agentic AI distinguishes itself from other types of AI by prioritizing goal-oriented behavior. Read More
  • Agentic workflows refer to a framework wherein AI agents work together to perform tasks. Read More
  • An AI agent AI Agents are AI entities that independently perceive their surroundings and take actions. Read More
  • Average Handle Time, or AHT, is a common call and contact center KPI that measures how long it takes to complete a customer interaction. Read More

  • b

  • Bulk messaging is sending an SMS (text message) to a large audience. After creating the message, the text is sent to a bulk SMS sender, who then delivers it to a specified group of users Read More