The IntelePeer glossary defines common vocabulary, terms, acronyms, metrics, and phrases related to our service offerings. To find the term you’re looking for, use the search bar or navigate using the alphabet bar at the top of the page.
Headline:
“Meet your new virtual assistant — here to help 24/7”
Subheadline:
[Customer Name]’s new AI-powered virtual assistant is now live! It makes it faster and easier than ever to get the care and answers you need — any time, day or night.
Key benefits:
How to use:
Reassurance box:
You can still speak to our live team any time. The AI assistant is here to save you time and make things easier — not replace the human care you know and trust.
Subject line options:
Body:
Hello [Patient First Name],
We’re excited to announce that our new AI-powered virtual assistant is now live! You can now:
All you need to do is call [Phone Number] and speak naturally — no menus or button presses. Just say what you need, and our assistant will take care of it.
Prefer to talk to a person? No problem — you can reach our live team any time.
Your privacy is protected — all interactions follow strict HIPAA guidelines.
Enjoy faster, more convenient care starting today!
Warm regards,
[Name]
[Title]
[Practice Name]
Headline:
“Better service is coming your way”
Subheadline:
Starting [Go-Live Date], we will be introducing a new AI-powered virtual assistant to make it faster, easier, and more convenient to connect with us — anytime, day or night.
Key benefits:
How it works:
Subject line options:
Body:
Hello [Patient First Name],
We’re always looking for ways to make your experience better. Starting [Go-Live Date], [Practice Name] is introducing a new AI-powered virtual assistant that will help you:
All you need to do is call our regular number, [Phone Number]. Our friendly virtual assistant will greet you in a natural, conversational style — no button presses or complicated menus. Just say what you need in your own words, and we’ll take care of it.
You can still reach our live support team any time if you prefer speaking directly to a person — the virtual assistant is simply an additional, faster way to get help.
Your information will remain safe and secure — all interactions follow strict HIPAA privacy guidelines.
We can’t wait to bring you faster, more convenient care.
Warm regards,
[Name]
[Title]
[Practice Name]
When patients are in-office or on the phone:
“We now have a new AI-powered virtual assistant that can help you with things like scheduling, prescription refills, and answering common questions 24/7. Just call our regular number, speak naturally, and it will take care of your request right away. And of course, you can still talk to a live person any time.”
When patients are in-office or on the phone before launch:
“Starting [Go-Live Date], we’re adding a new AI-powered virtual assistant to help you with things like scheduling, prescription refills, and answering questions 24/7. You’ll still call our same number — but instead of waiting on hold or pressing buttons, you can just speak naturally, and it will handle your request right away. And of course, you can still reach a live person any time.”
