Glossary

The IntelePeer glossary defines common vocabulary, terms, acronyms, metrics, and phrases related to our service offerings. To find the term you’re looking for, use the search bar or navigate using the alphabet bar at the top of the page. 

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  • c

  • Conversational AI facilitates human-like interactions with users through natural language. Read More
  • Conversational IVR (Interactive Voice Response) is a technology that allows callers to interact and converse with an AI agent programmed to listen and respond to the user. Read More
  • A CSR is the frontline employee responsible for customer support and inquiry resolution. They interact with customers through various channels, such as phone, chat, email, and social media. Read More