The IntelePeer glossary defines common vocabulary, terms, acronyms, metrics, and phrases related to our service offerings. To find the term you’re looking for, use the search bar or navigate using the alphabet bar at the top of the page.
Net promoter score (NPS)NPS, or net promoter score, is a CX KPI based on one question: "How likely are you to recommend this product/service to a friend?" Read More
