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Request type:
IntelePeer's SmartAgent™ is on duty, 24/7...
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Patient Insurance:
Ethereum | Accepted
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Booking time:
Thurs, March 28 | 3 PM PT
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Patient information:
Wood, Chris | Jan 10 1980
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Action:
Patient profile created
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Action:
Sent SMS to patient
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Action:
Sent SMS to patient
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Action:
Updates practice schedule
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Action:
Emailed practice of booking
- Hello! Thank you for calling Summit Valley Health. I'm Sam, your virtual assistant. How can I help you today?
- Hi, Sam. I recently moved to the area and I want to see if I can schedule an appointment with one of your doctors.
- Sure, I can help you with that. Before we get started, can you tell me your name?
- Yes, it's Chris Wood.
- Hi, Chris. We are accepting new patients at our practice. However, I need to confirm that we accept your insurance. What insurance do you have?
- I have Ethereum Platinum PPO.
- Thank you. We have a few doctors that are in-network providers for Ethereum. Can you tell me why you need to be seen?
- Yeah, I've been having pain in my right knee for about two weeks.
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I see. I'm sorry to hear that. Unfortunately, I don't have an availability this week. But I can get you in to see Dr. Anthony Smith next Thursday, March 28th at 3 p.m.
Will that work for you? - Do you have anything sooner than that?
- I'm sorry, Chris, that's our earliest opening. Would you still like to schedule the appointment?
- Yes, please.
- Okay. I'll need to collect some additional information from you to get you set up in our system. Let's start with your birthdate.
- My birthdate is January 10th, 1980.
- Thank you. Could you provide your address and telephone number?
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Sure. My address is 1958 Spruce Creek Drive,
Las Vegas, NV 89135 and my phone number is
(702) 677-3134. - Thanks. I also need the Member ID number from your insurance card.
- Let me get my card. Okay, it's 578201659.
- Thank you. I've created a profile for you. You'll need to complete some new-patient paperwork before you come in. Do I have your permission to send you a text message with a link to our online portal?
- Yes, that's fine.
- Okay, you should be receiving the message shortly.
- I just received it.
- When you have time, please use the link to complete your new-patient intake forms.
- Okay.
- Great. Your appointment with Dr. Anthony Smith is scheduled for Thursday, March 28th at 3 p.m. I'll send you a text message with the confirmation and address for our offices. Do you have any other questions?
- No, I'm good, thanks.
- Thank you, Chris. We look forward to seeing you soon. Goodbye.
Transform patient experience with conversational AI
Revolutionize how you connect with patients —
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Dr. Michael Scialabba
Chief Clinical and Operations Officer
Unio decreases patient no-show rates by 25%.
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46%
call deflection
“IntelePeer’s platform allowed us to quickly and easily deploy sophisticated patient engagement solutions that delivered immediate results. Their flexibility, partnership approach, and rapid proof of value set them apart from other vendors.”
Geoff Wayne
CEO at Jefferson Dental & Orthodontics
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