Episode 1: AI, partnerships, and the future of CX
AI Factor: The Future Speaks brings you inside the conversation with business leaders.
Each episode is part educational, part entertainment — and fully focused on helping you stay informed, inspired, and equipped with all things AI.
A powerful conversation with two leaders shaping the future of IntelePeer’s business: Mike Rapp, our Chief Revenue Officer, and Aqeel Sha-hid, Senior Vice President of Channel Sales. In this, the inaugural episode, we talk about the current state of the AI industry and how our technology — and partnerships — are positioned to lead in the months and years ahead.
For partners looking to lead with AI and deliver differentiated value.
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AI Amplified
For partners looking to lead with AI and deliver differentiated value
AI Amplified is your backstage pass to the tools, tactics, and training that empower IntelePeer partners to accelerate growth with AI. Through powerful conversations with industry insiders, we explore how partners are using AI to win more deals, differentiate their offerings, and create lasting customer impact.
CX ExplAIned
For those looking to understand how AI is shaping the future of CX
CX Explained is where curiosity meets clarity. This series features forward-thinking leaders and innovators who are reimagining what’s possible with AI — from redefining customer journeys to unlocking new business models. Each episode offers accessible, insight-rich discussions designed to inform, inspire, and empower audiences across industries and roles.
AI Unleashed
For business leaders and innovators driving real-world results with AI
AI Unleashed showcases real stories, real outcomes, and real inspiration. Hear how businesses across industries are using conversational and agentic AI to transform their businesses — from automating complex workflows to improving service and reducing costs. Each episode features candid conversations that demystify what’s possible with AI today — and what’s next.
Behind the mic
SHOW HOST
Paula Rivera
An award-winning communicator, Paula Rivera brings two decades of storytelling savvy to the mic as host of AI Factor. Her work with Fortune 500 B2B and B2C companies, shaping the public voice of some of the most innovative companies at the intersection of tech and transformation, brings a unique perspective to the table. Paula’s expertise in translating complex topics into compelling narratives makes her the perfect guide through the evolving world of AI. She’s equal parts strategist and storyteller — with a healthy obsession for coffee, conversation, and what’s next in business communications.
Tune in for sharp insights, unforgettable guests, and the kind of energy only Paula can deliver!