Just released! From resistance to readiness: Driving AI transformation that sticks

AI Factor: The Future Speaks  brings you inside the conversation with business leaders.

Each episode is part educational, part entertainment — and fully focused on helping you stay informed, inspired, and equipped with all things AI.

Subscribe now

Filter by

Episode 6: From resistance to readiness: Driving AI transformation that sticks

In this episode of AI Factor’s AI Unleashed, From Resistance to Readiness: Driving AI Transformation That Sticks, Danielle Anderson, VP of AI Customer Implementation at IntelePeer, shares practical strategies for successfully implementing AI across an organization. From laying the right foundation to avoiding common mistakes, Danielle offers actionable insights drawn from real-world experience. The conversation also explores the critical role of change management and how companies can foster a culture that embraces agentic AI as a collaborative co-worker—not just another tool. It’s a must-listen for any leader looking to drive meaningful, lasting AI transformation.

For business leaders and innovators driving real-world results with AI.

Listen
Episode 5: From LLMs to agentic AI — what leaders need to know

In this episode of AI Factor’s CX ExplAIned: From LLMs to Agentic AI – What Leaders Need to Know, we sit down with Matthew Caraway, Senior Product Manager of AI Applications, to break down the essentials of AI for business leaders. The conversation explores the evolution from Large Language Models to agentic AI, highlighting how these technologies can drive smarter, more personalized customer experiences. From debunking AI myths to discussing implementation challenges and benefits, this episode offers practical insights for executives looking to navigate the AI landscape with confidence. Whether you’re just getting started or scaling AI in your organization, this is a must-listen for anyone shaping the future of CX.

For those looking to understand how AI is shaping the future of CX. 

Listen
Episode 4: Smarter together: How agentic AI and analytics drive results

A lot of companies are reluctant to use AI as a customer-facing solution, hesitant on its efficacy. IntelePeer handles millions of interactions each year that says otherwise. In this AI Amplified episode, we’re joined by IntelePeer’s SVP of Solutions Engineering, Mack Greene, and SVP of Channel and Alliances, Aqeel Shahid where we discuss how AI drives an elegant connectivity that delivers a holistic, unified customer experience. A key consideration for our partners, if you’re not having AI conversations with your customers, you can be sure they’re having them with someone else. Join us as we discuss what every partner should know about AI and how to sell it, the smartest first move a partner can make when it comes to AI, and common mistakes to avoid.

For partners looking to lead with AI and deliver differentiated value.

Listen
Episode 3: Demystifying agentic AI

Join us as we dive into one of the most exciting frontiers in the AI space: Agentic AI. Talking to IntelePeer’s Cora Brito, Application Support Development Manager, and Erica Rusch, Application Support Developer, we’re breaking down the buzz, and confusion, surrounding agentic AI. What does it even mean; how is it different from the bots and automation we already know; and more importantly — how are forward-thinking companies putting it to work? Join us as we talk to two people who roll up their sleeves and get their hands dirty with AI each and every day.

For business leaders and innovators driving real-world results with AI.

Listen
Episode 2: Beyond the bot: How conversational AI 
is redefining business communication

Diving into the world of conversational AI — what it is, how it’s evolved from the clunky chatbots of the past, and what it means for the future of customer engagement. Speaking with IntelePeer’s Drew Popham, a seasoned solutions engineer who works directly with organizations deploying these technologies, we discuss the difference between conversational AI and chatbots, tools in the marketplace, and how businesses are using the technology.

For those looking to understand how AI is shaping the future of CX.

Listen
Episode 1: AI, partnerships, and the future of CX

A powerful conversation with two leaders shaping the future of IntelePeer’s business: Mike Rapp, our Chief Revenue Officer, and Aqeel Sha-hid, Senior Vice President of Channel Sales. In this, the inaugural episode, we talk about the current state of the AI industry and how our technology — and partnerships — are positioned to lead in the months and years ahead.

For partners looking to lead with AI and deliver differentiated value.

Listen

Segments

AI Amplified

For partners looking to lead with AI and deliver differentiated value 

AI Amplified is your backstage pass to the tools, tactics, and training that empower IntelePeer partners to accelerate growth with AI. Through powerful conversations with industry insiders, we explore how partners are using AI to win more deals, differentiate their offerings, and create lasting customer impact.

CX ExplAIned

For those looking to understand how AI is shaping the future of CX

CX Explained is where curiosity meets clarity. This series features forward-thinking leaders and innovators who are reimagining what’s possible with AI — from redefining customer journeys to unlocking new business models. Each episode offers accessible, insight-rich discussions designed to inform, inspire, and empower audiences across industries and roles.

AI Unleashed

For business leaders and innovators driving real-world results with AI

AI Unleashed showcases real stories, real outcomes, and real inspiration. Hear how businesses across industries are using conversational and agentic AI to transform their businesses — from automating complex workflows to improving service and reducing costs. Each episode features candid conversations that demystify what’s possible with AI today — and what’s next.

Behind the mic

Paula Rivera

SHOW HOST

Paula Rivera

An award-winning communicator, Paula Rivera brings two decades of storytelling savvy to the mic as host of AI Factor. Her work with Fortune 500 B2B and B2C companies, shaping the public voice of some of the most innovative companies at the intersection of tech and transformation, brings a unique perspective to the table. Paula’s expertise in translating complex topics into compelling narratives makes her the perfect guide through the evolving world of AI. She’s equal parts strategist and storyteller — with a healthy obsession for coffee, conversation, and what’s next in business communications.

Tune in for sharp insights, unforgettable guests, and the kind of energy only Paula can deliver!

Get in touch with us