Just released! From bots to brains: Navigating the new frontier of conversational AI

AI Factor: The Future Speaks  brings you inside the conversation with business leaders.

Each episode is part educational, part entertainment — and fully focused on helping you stay informed, inspired, and equipped with all things AI.

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Episode 9: From bots to brains: Navigating the new frontier of conversational AI

In this episode of The AI Factor: CX ExplAIned – From Bots to Brains: Navigating the New Frontier of Conversational AI, we sit down with Derek Top, Principal Analyst and Research Director at Opus Research, to unpack the findings of the 2025 Conversational AI Intelliview report, a ‘Decision-Makers Guide to Self-Service & Enterprise Intelligent Assistants’. The conversation explores the shift from flow-based bots to GenAI-powered agents, the evolution of platform maturity as the key differentiator, and the real-world implications of different pricing models. Derek shares insights on what separates market leaders from laggards and offers practical guidance on what enterprises should prioritize when selecting a conversational AI provider. This episode is packed with timely, actionable intelligence for anyone navigating the rapidly changing AI-powered CX landscape.

For those looking to understand how AI is shaping the future of CX. 

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Episode 8: Special Episode: GPT-5 – The brain behind the breakthrough

AI Factor Special Episode: GPT-5 – The Brain Behind the Breakthrough – in this special edition of AI Factor, we sit down with Matthew Caraway, AI Product Manager at IntelePeer, to unpack the launch of OpenAI’s GPT-5—arguably the most advanced language model to date. A family of AI models with a router in front that taps into the best model for the prompt it’s been given, we explore what sets GPT-5 apart from its predecessors, why the AI community is buzzing, and how businesses can harness its capabilities to transform workflows, customer interactions, and strategic decision-making. We also dive into the Reddit backlash and what it reveals about user expectations and adoption challenges. As Matthew states, it’s important to find the signal from the noise and listen to what the experts say. This episode is a must-listen for anyone looking to understand the real-world implications of GPT-5 and how it’s reshaping the AI landscape—from enterprise innovation to customer experience.

For those looking to understand how AI is shaping the future of CX. 

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Episode 7: PE Rx: AI’s role in transforming healthcare at scale

According to Javier Rojas, Founder and Managing Partner of Savant Growth, AI is proving to be a bonanza for PE-backed organizations, especially for those in healthcare. In this episode of AI Factor’s AI Unleashed, PE Rx: AI’s Role in Transforming Healthcare at Scale, we sit down with Javier to explore how private equity-backed healthcare organizations are leveraging AI to streamline operations, reduce costs, and drive measurable business outcomes. Drawing from Savant Growth’s real-world experience, Javier shares lessons learned from the front lines of AI adoption, why DSOs and multi-location providers are leading the charge, and what PE firms and founders should prioritize to create transformational value. The conversation offers data-backed insights, actionable takeaways, and a clear view into why AI is becoming a critical lever for healthcare growth and efficiency.

For business leaders and innovators driving real-world results with AI.

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Episode 6: From resistance to readiness: Driving AI transformation that sticks

In this episode of AI Factor’s AI Unleashed, From Resistance to Readiness: Driving AI Transformation That Sticks, Danielle Anderson, VP of AI Customer Implementation at IntelePeer, shares practical strategies for successfully implementing AI across an organization. From laying the right foundation to avoiding common mistakes, Danielle offers actionable insights drawn from real-world experience. The conversation also explores the critical role of change management and how companies can foster a culture that embraces agentic AI as a collaborative co-worker—not just another tool. It’s a must-listen for any leader looking to drive meaningful, lasting AI transformation.

For business leaders and innovators driving real-world results with AI.

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Episode 5: From LLMs to agentic AI — what leaders need to know

In this episode of AI Factor’s CX ExplAIned: From LLMs to Agentic AI – What Leaders Need to Know, we sit down with Matthew Caraway, Senior Product Manager of AI Applications, to break down the essentials of AI for business leaders. The conversation explores the evolution from Large Language Models to agentic AI, highlighting how these technologies can drive smarter, more personalized customer experiences. From debunking AI myths to discussing implementation challenges and benefits, this episode offers practical insights for executives looking to navigate the AI landscape with confidence. Whether you’re just getting started or scaling AI in your organization, this is a must-listen for anyone shaping the future of CX.

For those looking to understand how AI is shaping the future of CX. 

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Episode 4: Smarter together: How agentic AI and analytics drive results

A lot of companies are reluctant to use AI as a customer-facing solution, hesitant on its efficacy. IntelePeer handles millions of interactions each year that says otherwise. In this AI Amplified episode, we’re joined by IntelePeer’s SVP of Solutions Engineering, Mack Greene, and SVP of Channel and Alliances, Aqeel Shahid where we discuss how AI drives an elegant connectivity that delivers a holistic, unified customer experience. A key consideration for our partners, if you’re not having AI conversations with your customers, you can be sure they’re having them with someone else. Join us as we discuss what every partner should know about AI and how to sell it, the smartest first move a partner can make when it comes to AI, and common mistakes to avoid.

For partners looking to lead with AI and deliver differentiated value.

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AI Amplified

For partners looking to lead with AI and deliver differentiated value 

AI Amplified is your backstage pass to the tools, tactics, and training that empower IntelePeer partners to accelerate growth with AI. Through powerful conversations with industry insiders, we explore how partners are using AI to win more deals, differentiate their offerings, and create lasting customer impact.

CX ExplAIned

For those looking to understand how AI is shaping the future of CX

CX Explained is where curiosity meets clarity. This series features forward-thinking leaders and innovators who are reimagining what’s possible with AI — from redefining customer journeys to unlocking new business models. Each episode offers accessible, insight-rich discussions designed to inform, inspire, and empower audiences across industries and roles.

AI Unleashed

For business leaders and innovators driving real-world results with AI

AI Unleashed showcases real stories, real outcomes, and real inspiration. Hear how businesses across industries are using conversational and agentic AI to transform their businesses — from automating complex workflows to improving service and reducing costs. Each episode features candid conversations that demystify what’s possible with AI today — and what’s next.

Behind the mic

Paula Rivera

SHOW HOST

Paula Rivera

An award-winning communicator, Paula Rivera brings two decades of storytelling savvy to the mic as host of AI Factor. Her work with Fortune 500 B2B and B2C companies, shaping the public voice of some of the most innovative companies at the intersection of tech and transformation, brings a unique perspective to the table. Paula’s expertise in translating complex topics into compelling narratives makes her the perfect guide through the evolving world of AI. She’s equal parts strategist and storyteller — with a healthy obsession for coffee, conversation, and what’s next in business communications.

Tune in for sharp insights, unforgettable guests, and the kind of energy only Paula can deliver!

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