Healthcare
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Safety-First AI automation for PERS and RPM programs
SmartAgent™ executes high-volume workflows across voice and digital channels—automating alert triage, adherence outreach, caregiver notifications, and device support, with clear escalation to humans for safety-critical situations.
Modernizing monitoring programs without compromising safety
Asthma and allergy care is all about comfort and clarity — but missed appointments, prep questions, and high call volumes can leave patients feeling stressed. Today’s patients expect fast answers, proactive reminders, and personalized care — without the wait.
IntelePeer helps allergy and asthma practices deliver seamless engagement. Our AI-powered solutions automate scheduling, answer FAQs, and provide proactive outreach — so your team can focus on helping patients breathe easier.
Speed time-to-action with intelligent triage
SmartAgent™ can verify intent, capture context, and route incidents or clinical exceptions with the right information – helping teams respond faster while preserving human oversight for safety – critical situations.
Reduce avoidable workload from routine interactions
From common questions and status updates to device support and administrative requests, SmartAgent™ automates repetitive communication so agents and clinicians can focus on true exceptions.
Improve engagement and adherence across the home
SmartAgent™ supports proactive outreach – reminders, check – ins, follow – ups, and readiness prompts – helping programs increase adherence and keep patients and subscribers on track between touchpoints.
Personal emergency response
Make incident handling faster, calmer, and more consistent
PERS providers manage high urgency, high volume, and high expectations. SmartAgent™ supports structured emergency verification, context capture, and routing so responders have what they need quickly. When a situation requires a person, SmartAgent™ escalates with conversation context – reducing back-and-forth and improving response coordination.
Remote patient monitoring
Close the engagement gap that drives outcomes and reimbursement
RPM success depends on consistent patient participation and timely intervention. SmartAgent™ automates reminders, device support outreach, and follow-up scheduling when readings are missed or thresholds are crossed. Teams reduce “phone tag,” protect clinician capacity, and keep monitoring programs performing as volumes grow.
Care circle communications
Keep caregivers informed without overwhelming staff
Monitoring programs don’t serve a single person – they serve a care circle. SmartAgent™ can deliver real-time updates, wellness check summaries, and next-step guidance across voice and messaging while honoring preferences. That consistency builds trust, reduces inbound calls, and strengthens retention.
Capabilities built for monitoring programs at scale
Intelligent alert triage and routing
Triage alert, capture key context, and route incidents or exceptions with the right information – then escalate to humans when needed.
Proactive wellness checks
Automate scheduled check-ins and escalate non-response or concerning signals to the right team.
Device setup and troubleshooting support
Reduce early drop-off by guiding subscribers and patients through pairing, connectivity checks, and self-tests.
Enrollment, onboarding, and consent workflows
Streamline activation with guided onboarding steps and consistent information capture.
Adherence reminders and missed – reading outreach
Use multi-channel nudges and escalation paths to keep patients compliant and monitoring data complete.
Follow-up and appointment management
Automate outreach to schedule follow-ups when thresholds are met or intervention is required.
Family and caregiver notification
Send status updates and post-incident summaries while honoring quiet hours and escalation order preferences.
Billing, renewals, and secure payment support
Automate reminders and outreach, with options for secure payment experiences when applicable.
SmartAnalytics™ visibility and governance
Track drivers, outcomes, and bottlenecks across AI and human interactions to improve SLAs and program performance.
How SmartAgent™ works for PERS and RPM
Alarm, device testing, routine inquiry, wellness check, device issue, or billing request.
Triage + route, remind + follow‑up, notify caregiver, or support device troubleshooting.
Human‑in‑the‑loop escalation for safety‑critical or exceptional situations.
Monitor SLAs, outcomes, and bottlenecks to continuously optimize program performance.
Why choose IntelePeer
for PERS and RPM
Safety‑first AI built for healthcare
Safety-first design with clear guardrails and human escalation for safety-critical scenarios
Enterprise‑grade reliability across voice & digital
Enterprise-ready voice and digital experiences built for reliability, low latency, and high-volume demand
Workflows designed for real PT & Ortho operations
Workflow execution aligned to real monitoring operations (triage, outreach, device support, adherence, follow-ups)
Integration‑ready for your existing systems
Integration-ready approach designed to work with existing monitoring, CRM, and care management environments
Transparent performance you can trust
Operational visibility with SmartAnalytics™ to measure outcomes and continuously improve performance
Frequently asked questions
PERS interactions are safety-critical and time-sensitive, with high alarm volumes and the need to capture context quickly. SmartAgent™ is designed to execute structured workflows – verification, triage, and routing – while escalating to a person when risk, uncertainty, or exception handling requires human judgment. The result is faster, more consistent incident handling without compromising oversight.
Yes. SmartAgent™ can automate routine, high-frequency interactions – member questions, account updates, device status checks, wellness calls, and non – emergency requests – so live agents spend more time on true emergencies and complex cases. By handling common interactions consistently and routing appropriately, programs can reduce avoidable workload while preserving a safety – first escalation path.
RPM success depends on consistent patient participation and timely follow-up. SmartAgent™ can automate reminders, missed-reading outreach, device troubleshooting prompts, and follow-up scheduling so patients stay on track between touchpoints. When readings indicate risk or when adherence breaks down, SmartAgent™ can escalate to the right clinical or care team with context to reduce delays.
IntelePeer is built for regulated healthcare environments where governance and accountability matter. SmartAgent™ includes safety-first guardrails and clear escalation paths to humans for safety-critical situations. IntelePeer’s compliance posture aligns to HIPAA and enterprise expectations (including SOC 2 Type II), and payment – related workflows can be aligned to PCI – DSS where applicable.
Yes. SmartAgent™ is built to support enterprise healthcare environments and can be configured to align with your monitoring workflows and the systems you use for patient/member communications, scheduling, and service operations. During discovery, we map the specific workflows you want to automate-such as incident triage, wellness checks, device support, adherence reminders, caregiver notifications, or billing outreach-and determine the right integration approach based on your current tools and requirements.
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