Glossary
The IntelePeer glossary defines common vocabulary, terms, acronyms, metrics, and phrases related to our service offerings. To find the term you’re looking for, use the search bar or navigate using the alphabet bar at the top of the page.
a
- Average handle time (AHT)Average Handle Time, or AHT, is a common call and contact center KPI that measures how long it takes to complete a customer interaction. Read More