Automate customer interactions with IntelePeer’s hyper-automation and AI solution

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Omni-Channel Communications & CPaaS | IntelePeer®


Machine learning to enrich customer interactions and experiences.

Insights and analytics

Customize analytics and reporting to meet your specific needs.

Advanced integrations

Take advantage of advanced integrations to connect to your back-end CRM and other business applications.

Cut no-show rates by 23%

Revolutionizing customer engagement

SmartEngage outbound contact center capabilities cut no-show rates by 23%, proven by study on automated appointment reminders.

Omni-Channel Customer Experience (CX) Communications | IntelePeer®


Hyper-automate outbound interactions with SmartFlows to create richer customer experiences

Leverage generative AI, chat bots, and self-service capabilities.


Leverage your customer data to segment your contacts and send them the right message

Upload contacts, configure messaging, and choose a communications channel for a quick deployment.

In this short video, learn how to set up your own SMS campaign


Communicate with your customers on their preferred channels

Send automated SMS, voice, email, and social campaigns.

SmartEngage definitions

* Roadmap features

Advanced Integrations

Take advantage of advanced templated integrations to more quickly connect to your back-end CRM such as Salesforce.

Automated retry

Automatically retry outbound calls that were unsuccessful in order to increase the chances of successfully connecting with the intended recipient. This helps optimize the use of agents’ time and increase the success rate of outbound campaigns, while reducing the number of missed or abandoned calls.

Campaign scheduler

Schedule outbound calling or SMS campaigns to a specified list.

Generative AI

Machine learning combined with SmartFlows that allows for language, tone, or style variations to adapt to specific contexts or user preferences.

Engage Insights*

Gain visibility into omnichannel customer interactions with actionable, pre-built templated analytics and reports.

Engage Insights (user-defined)*

Customize analytics and reporting to meet specific customer needs through self-service building options.

List Management

Upload and manage a list in the cloud; build rules to make bulk updates via lists.

Local caller ID per campaign

Display a phone number with a local area code on the recipient’s caller ID display to increase the likelihood of the recipient answering the call, as calls from local area codes are often perceived as more trustworthy and relevant.

Outbound text-to-speech

Convert written or typed text into spoken words or audio output, which is then transmitted or played back to a recipient via a communication channel such as phone, radio, or Internet.

Reputation Management Pro

Protect your calls from being mislabeled and blocked (must be sold with Platinum only).


Send text messages to an individual or list.

Text messaging with opt-out (Marketplace app)*

Low-code application where businesses can send text messages to individuals who have opted-in to receive them, but also provide a clear and easy way for recipients to opt-out or unsubscribe from future messages.
This approach is used to comply with regulations and ensure that individuals have control over the messages they receive. Opt-out methods typically include replying with a specific keyword or following a link to a web page where the recipient can manage their preferences.


Outbound calling capability

Voicemail detection

Distinguish between live human voice and recorded messages, such as those left on answering machines or voicemail systems, in order to automate or optimize call center operations.

Why choose IntelePeer’s SmartEngage

  • Effortlessly schedule campaigns with AI
  • Streamed integration for immediate ROI
  • Boost customer engagement with campaign customization
  • Automate internal and external notifications
  • Award-winning customer support

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