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SmartAgent Collections
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AI-driven, patient-centric revenue recovery for healthcare
Healthcare collections, simplified.
Asthma and allergy care is all about comfort and clarity — but missed appointments, prep questions, and high call volumes can leave patients feeling stressed. Today’s patients expect fast answers, proactive reminders, and personalized care — without the wait.
IntelePeer helps allergy and asthma practices deliver seamless engagement. Our AI-powered solutions automate scheduling, answer FAQs, and provide proactive outreach — so your team can focus on helping patients breathe easier.
Increase revenue
Improve A/R recovery rates, reduce Days Sales Outstanding (DSO), and minimize write-off risk.
Relieve staff burden
Automate outbound collections to ease workloads for overextended back-office team.
Enhance patient experience
Empathetic virtual agents make sensitive financial conversations more comfortable — leading to faster, more friction-free resolutions.
Modernize Revenue Recovery Today
Stop eroding margins with intelligent automation
Revenue cycle inefficiencies—from denials and claims rework to manual collections—can erode your total revenue by up to 5%.
IntelePeer’s SmartAgent™ automates compassionate, compliant financial outreach to help providers improve collection rates by 15-30% while reducing costs by 30-40%.
Prioritize the Patient Experience
Empathetic outreach for better financial results
Patients receive discreet reminders via voice or SMS, allowing them to choose how and when they interact. By offering flexible payment options and 24/7 self-service channels, you reduce the friction that often prevents patients from settling their balances.
Data-Driven Decisions, End-to-End
Collections analytics & intelligent routing across locations
Your organization can manage revenue recovery across multiple providers and locations with accurate account recognition and intelligent routing. This ensures that every outreach attempt is data-backed and tailored to the specific needs of the account, whether it’s a new balance or a long-overdue invoice.
Featured Success Story: 42 North Dental
Realizing rapid ROI and multi-million dollar recovery
In just seven months of partnering with IntelePeer, 42 North Dental transformed its revenue cycle management into a high-performance engine for recovery. By deploying SmartAgent™ Collections to automate patient outreach and streamline financial conversations, the organization successfully captured over $7 million in total collections.
“In the seven months we’ve been live with IntelePeer, our total collections have been over $7 million—including $1.8 million over 180 days.”
Ajay Chatta, CFO, 42 North Dental
$1.8 million of the total came from balances over 180 days past due, proving that compassionate AI –driven outreach can revitalize even the most stagnant aging A/R.
Robust automated healthcare capabilities
Automated payment reminders
Proactively engage patients with payment reminders for balances and due dates via their preferred channel — voice or SMS — without any manual staff intervention.
24/7 self-service payments
Enable patients to pay anytime through secure, PCI-compliant channels, reducing friction and accelerating A/R recovery automation.
Customizable messaging & cadence
Tailor the tone, frequency, and outreach logic based on balance size, account age, or patient preferences to support more effective patient financial engagement.
Multi-account & location support
Manage diverse collection portfolios across multiple locations with intelligent routing that ensures every account is recognized correctly.
Outbound AI for aging A/R
Replace manual outreach with AI-powered agents designed to follow up on aging balances, effectively increasing recovery rates for older debt.
Seamless live-agent escalation
Ensure a smooth experience by instantly transitioning complex cases to a live agent without losing context or forcing the patient to repeat themselves.
Why choose IntelePeer’s
SmartAgent Collections?
Industry-leading time-to-value
Our agentic AI solutions integrate seamlessly with your existing enterprise systems, allowing you to begin recovering revenue faster.
Proven ROI
With a 15-30% increase in collection rates and a 30-40% reduction in costs, the financial impact is immediate and measurable.
Comprehensive lifecycle support
We improve outcomes from the pre-visit stage (reducing no-shows) to the post-visit stage (accelerating recovery).
Human-like automation
Deliver fast, flexible interactions that sound and feel human, powered by a secure and transparent AI framework.
Real results from healthcare providers
- $7M in total collections in 7 months
- $1.8M recovered from balances 180+ days
- 15-30% improvement in collection performance
- 30-40% reduction in operational costs
Frequently asked questions
SmartAgent Collections is IntelePeer’s AI-driven solution that automates patient outreach and self-service payments to improve healthcare A/R recovery while reducing staff workload.
Patients can receive discreet outreach via voice or SMS, and engage through self-service flows designed to reduce friction and improve resolution rates.
By automating consistent, personalized follow-up and offering flexible payment options, SmartAgent helps increase collections performance and reduce delays that keep balances outstanding.
Yes. SmartAgent can recognize accounts accurately and route outreach intelligently across multiple providers and locations.
IntelePeer has an analytics advantage because it sits directly on top of SIP telephony infrastructure and that gives it visibility, granularity, and context that most AI or CCaaS vendors simply cannot access.
CUSTOM DEMO
Ready to see AI and analytics in action?
Your customers are talking. With IntelePeer, you’ll finally know what they’re telling you — and what to do next.