The IntelePeer glossary defines common vocabulary, terms, acronyms, metrics, and phrases related to our service offerings. To find the term you’re looking for, use the search bar or navigate using the alphabet bar at the top of the page.
What is ACD? (automatic call distribution)Automatic call distribution (or ACD) is an inbound contact center management system that automatically receives incoming calls and distributes (or routes) users to the best agent Read More
