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AI Receptionist automates scheduling and captures leads for eyecare 24/7
Don’t let administrative friction blur your vision for growth. SmartAgent™ delivers Agentic AI that schedules exams, verifies insurance, and recovers revenue optimizing your workflows so your team can focus on patient care.
Solving the patient access gap in eyecare
Asthma and allergy care is all about comfort and clarity — but missed appointments, prep questions, and high call volumes can leave patients feeling stressed. Today’s patients expect fast answers, proactive reminders, and personalized care — without the wait.
IntelePeer helps allergy and asthma practices deliver seamless engagement. Our AI-powered solutions automate scheduling, answer FAQs, and provide proactive outreach — so your team can focus on helping patients breathe easier.
Capture every lead with 24/7 patient access
Our AI Receptionist provides a 24/7 “front door,” eliminating the 34% unanswered call gap common in medical practices. This ensures you capture every exam lead, even after hours.
Solve the scheduling crunch
SmartAgent™ automates exam scheduling, contact lens and Rx refill requests, and common visioncare questions freeing up staff time each week so your team can stay focused on delivering exceptional patient care.
Intelligent revenue recovery
Uncollected copays and aged receivables shouldn’t drain your margins. Our empathetic AI manages balance reminders with a human-like touch, increasing recovery rates by 15–30% without adding a single task to your front-office workload.
Unmatched end-to-end visibility
Owning the full SIP signaling layer gives your practice continuous, firstparty visibility into every patient touchpoint—from inbound calls and scheduling flows to downstream operational outcomes.
Patient engagement and financing outreach
Automate eyecare outreach from first call to post-op
In a landscape where elective procedures like LASIK and Premium Medical eyewear drive margin, speed-to-lead is everything. SmartAgent™ manages the entire funnel from hyper-personalized marketing for dry eye treatments to automated financing and workflow automation for medical and elective surgeries.
Our AI ensures that no lead is dropped, sending proactive compliance-ready notifications and reminders to keep the surgical pipeline full while your coordinators focus on high-touch clinical consultations.
HIGH-VALUE RESOURCE MANAGEMENT
Free up tech time to increase optical conversions
When techs are pulled into administrative tasks, eyewear revenue walks out the door. SmartAgent™ keeps your schedules full, phones answered, and your routine requests handled automatically so techs stay are freed up to spend more time with patients and customers.
The result: a smoother journey from exam room to optical and a measurable lift in eyewear, premium lens, and frame conversions.
INTELLIGENT REVENUE RECOVERY
Recapture aged receivables without straining staff resources
In many eyecare practices, revenue leakage occurs simply because the front office lacks the bandwidth to follow up on balances and co-pays. SmartAgent™ automates the revenue recovery lifecycle, utilizing empathetic AI to engage patients through their preferred channels (voice, SMS, or email) to resolve outstanding balances before they become bad debt.
This “soft-touch” approach ensures that financial conversations are handled with consistency and professionalism, allowing your team to stay focused on clinical care while the AI secures your bottom line.
Unified intelligence for the modern eye practice
Automated scheduling and waitlist management
Fill “white space” in the calendar automatically when cancellations occur, maximizing provider time.
24/7 front door triage
Whether they’re calling with questions about exams, eyewear, contact lens orders, or urgent vision concerns, SmartAgent™ triages and routes each request instantly.
Revenue recovery
SmartAgent™ uses empathetic, automated engagement to resolve aged receivables and co-pays, recovering revenue without friction or staff workload.
Digital new patient intake
Streamline onboarding by digitally capturing insurance information, demographics, and pediatric details during the initial outreach phase.
Seamless escalation
Recognize when human assistance is needed and transfer the call with the full conversation history to ensure urgent issues are handled properly.
Multi-account and location support
Manage diverse collection portfolios across multiple locations with intelligent routing that ensures every detail is optimized.
Velocity meets
verifiable results
Flexible, scalable selfservice
Our intelligent “front door” triages patient intent 24/7, routing calls to the right destination, surfacing eyewear and lens inquiries, escalating urgent clinical needs, and eliminating low value tasks so your team stays focused on care and sales, not call volume.
Patient communications that convert
Meet patients where they are with personalized outreach that keeps them informed about exam availability, contact lens refills, eyewear orders, and new frame arrivals. Every message is designed to drive patients back into your practice and into your optical.
A strategic partner for modern eyecare
Unify and govern operational, scheduling, and patient interaction data to build a foundation for AI-driven growth across exams, follow-ups, and optical sales.
Unmatched end-to-end analytics
Owning your SIP data gives your practice real‑time intelligence on volume surges, revenue gaps, eyewear behavior, and workflow inefficiencies—enabling sharper decision‑making and higher conversion rates.
Frequently asked questions
SmartAgent is an AI receptionist built specifically for eyecare practices to automate patient access, scheduling, and routine requests. It handles front‑office tasks 24/7 so staff can stay focused on clinical care and optical sales.
It manages exam scheduling, contact lens and Rx refill requests, eyewear order status, insurance questions, and general vision‑care FAQs. All requests are handled conversationally across voice, SMS, or email.
Yes. SmartAgent books, reschedules, and automatically fills cancellations by pulling from a waitlist. It keeps provider schedules full without staff intervention.
SmartAgent answers every call or message instantly, capturing leads and handling routine requests at any hour. Patients receive consistent, accurate support even when the office is closed or staff are busy.
The AI identifies urgent clinical concerns and immediately routes them to the appropriate team member with full context. Non‑urgent requests are handled automatically to reduce interruptions.
SmartAgent sends soft‑touch reminders across voice, SMS, and email to help patients resolve outstanding balances. It increases recovery rates without adding work to your front office.
SmartAgent works across voice, SMS, and email to meet patients on their preferred channel. All interactions are unified so staff can see the full conversation history.
It integrates with leading practice management and EHR systems to sync scheduling, patient data, and workflow updates. This ensures accurate, real‑time information across your operations.
Most practices go live in a matter of weeks depending on integration needs and workflow complexity. The onboarding process is guided and designed to minimize staff effort.
SmartAgent follows strict security, privacy, and compliance standards aligned with healthcare requirements. All patient data is protected using enterprise‑grade safeguards and controlled access.
CUSTOM DEMO
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