Gain visibility into omnichannel customer interactions with actionable, pre-built templated analytics and reports.
Generate dual tone multi-frequency tone-based interactive voice response (IVR) when keypad numbers are pressed. Example: “Press 1 for English” routes calls with menu tree to specific agent.
Play speech directly from ASCII text by converting that text to synthesized speech.
Kick off a SmartFlow with an API trigger.
Customize analytics and reporting to meet specific customer needs through self-service building options.
Advance your speech recognition with ASR. Get particular words, phrases, numbers, and currency amounts interpreted and assigned meaning.
Automatically record calls, save in the cloud, and download an MP3 file.
Program SmartFlows to use APIs from external systems through custom web service API calls (JSON-based).
Take advantage of advanced templated integrations to more quickly connect to your back-end CRM such as Salesforce.
Automate processes and enhance the customer experience by implementing AI to translate and respond to voice communications. Customize with support of Managed Services team.
Upload and manage a list in the cloud; build rules to make bulk updates via lists.
Infuses the power of generative AI into the IVR self-service system. This leads to an increased containment level and help reduce calls that go to the agents.
Modifies or reformulates the content in real time and allows for language, tone, or style variations to adapt to specific contexts or user preferences. Enhances the flexibility and adaptability of AI-generated content and enables the generation of diverse outputs and adjusts content based on specific requirements or constraints.