SmartAnalytics

Unlock powerful insights with customer experience analytics that capture every interaction from AI agents to live agents. 

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Capture business insights

• Make informed decisions with comprehensive CX data analysis. 
• Identify trends and patterns to drive strategic planning. 
• Enhance operational efficiency with actionable insights. 
• Improve customer satisfaction scores by understanding their needs. 

Uncover the root cause of an issue

• Quickly diagnose problems to minimize downtime. 
• Implement practical solutions based on accurate CX data.
• Prevent CX future issues with proactive analysis. 
• Enhance overall business performance by addressing core customer pain points. 

Consistent data collection and tools

• Ensure CX data accuracy and reliability across all platforms. 
• Streamline data management with standardized tools. 
• Facilitate seamless data integration and sharing. 
• Improve decision-making with consistent and reliable data. 

Analytics that scale with growth

• Adapt to increasing data volumes with scalable customer experience analytics.
• Support business expansion with flexible data solutions. 
• Maintain performance and efficiency as your business grows. 
• Leverage advanced analytics to stay competitive in the market.

Get up and running with data on analytics on day 1 

Transform your business with AI-driven insights

Gain immediate insights into AI Agent performance and quickly identify areas for improvement. Tailor customer experience analytics to your business needs with granular insights into customer intents and outcomes. Reduce time to value with custom metrics and dashboards designed for your unique requirements. Transform CX data into actionable intelligence and drive your business forward.

Search and track trends from every interaction

Comprehensive customer interaction insights for your business 

Discover comprehensive customer interaction insights with hourly visibility into key performance indicators. Effortlessly filter, view, and analyze transcripts based on metadata and seamlessly integrate interaction data into your existing BI systems. Transform your data into actionable intelligence and drive your business forward.

Real-time results tailored to your business needs 

Empower your business with self-service BI solutions

Efficiently find relevant information and get near real-time visibility into key performance indicators. Tailor your analysis with self-service BI to meet your business needs and enjoy seamless and secure collaboration on AI and data across business boundaries. Transform your data into actionable intelligence and drive your business forward. 

Why choose IntelePeer SmartAnalytics

Without the right data, you’re flying blind, and your customer experience will show it. Cut out the guesswork, and turn communications content into predictive, decision-making insights, industrial trends and performance metrics collected by our AI solutions and displayed on easy-to-use dashboards. Speak with a representative today about SmartAnalytics. 