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The transformation of customer experience: the impact of automation and AI
Learn how AI and automation are reshaping contact centers.
Conversational AI is needed to respond to today’s increasingly competitive environment
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Labor cost reductions
By 2026, contact center labor costs are expected to be reduced by $80 billion due to the adoption of agentic AI. Are you getting your savings?
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Improved cost per customer interaction
The average cost for each live agent customer interaction is $3.50 – $6. Our SmartAgent and SmartOffice offerings use AI agents costing less than 40 cents per interaction. Looking to optimize your ROI?
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Productivity and profits
Over the next 10 years, AI could increase productivity by 1.5% per year, increasing S&P 500 profits by 30% or more over the next decade. Ready to improve your earnings per share?
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Improved customer experience (CX)
Conversational AI could reduce average handle time to handle a customer interaction by 80% – and increase first time resolution by 25%. Ready to improve your CX?
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Our products
Learn how IntelePeer’s conversational AI platform can help your enterprise achieve hyper-automated omnichannel communications that seamlessly deliver voice, SMS, social messaging, and more through agentic AI.
Stay up to date with all things IntelePeer
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