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The case for eliminating the contact center
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IntelePeer’s Smart Automation platform
A powerful Communications Automation Platform (CAP) built to create the new customer experience, improve processes, and solve business challenges.
Low/no
code
Whether you are a coding master or have no experience, our platform is for everyone.
Omnichannel automation
Omnichannel communications integrated seamlessly into your customer experience and business workflows.
Actionable
insights
Full visibility into your communications data with built-in on-demand analytics, so you don’t have to bring your own.
Ready to use
AI
Use AI to deliver more personalized experiences, guarantee happy customers, and increase agent performance.
Communications Automation Platform (CAP)
IntelePeer’s Smart Automation CAP solution is a cloud-based platform that helps businesses automate their customer interactions, allowing them to improve their customer experience, reduce costs, and increase productivity. It is easy-to-use, scalable, and can be integrated with a wide range of enterprise business applications.
IntelePeer’s CAP solution is powered by generative AI, resulting in hyper-automated omnichannel communications that seamlessly deliver voice, SMS, social messaging, and more.
On-prem, cloud, and hybrid
Layer communications automation over your on-prem, cloud, or hybrid infrastructure to quickly and easily modernize your operations and communications.
Enterprise security and compliance
Safeguard your organization and customer data with powerful, seamless automated fraud prevention.
Ease of use and time to market
Launch in minutes instead of hours with easy-to-use plug and play integrations and workflows.
ROI
Lower the cost of doing business while rapidly improving customer experience with customer-centric communications.
A health insurance company case study: Communications automation is the solution
Challenge: The health insurer was challenged with managing a call volume that was growing by over 200% each year, with over 7,000 agents spread across five different business process outsourcing (BPO) entities, operating in five distinct contact center environments.
Solution: IntelePeer’s CAP for self-service, advanced routing, and back-office integration.
Results: 60% self-service rate | 40M+ calls automated in 2022 | 75%+ call containment achieved with generative AI | 5,000 concurrent calls reliably automated | 75% reduction in on-prem to CCAAS migration efforts
IntelePeer’s Communications Automation Platform
Better customer experience? Done and done.
THINK GLOBAL
IntelePeer’s international reach
Countries
200+
Voice and SMS connectivity for wherever in the world your customers take you.
Mobile carriers
800+
Global interconnectivity with leading mobile providers.
Support
24x7x365
We are here to help you 24 hours a day, 7 days a week, everyday of the year.
Compliance
Security
Built to meet the regulatory requirements of the most demanding enterprises including GDPR, HIPAA, PCI, and CDPA.
Experience IntelePeer today
Enjoy the power of IntelePeer in the cloud, on-premise, or somewhere in between.
