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The case for eliminating the contact center
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IntelePeer’s Conversational AI Platform
A powerful platform built to create the new customer experience, improve processes, and solve business challenges.
Ready to use
AI
Use AI to deliver more personalized experiences, guarantee happy customers, and increase agent performance.
Actionable
insights
Full visibility into your communications data with built-in on-demand analytics, so you don’t have to bring your own.
Omnichannel automation
Omnichannel communications integrated seamlessly into your customer experience and business workflows.
Low/no
code
Whether you are a coding master or have no experience, our platform is for everyone.
End-to-End Conversational AI Platform
IntelePeer’s end-to-end Conversational AI platform works seamlessly within existing business software and infrastructure, enabling brands to automate complex processes quickly and effortlessly. Vendor neutral, the platform leverages world-class agentic AI and analytics, empowering businesses to proactively resolve potential pain points and maintain context across channels and throughout the orchestrated customer journey.
Powered by the latest leading technologies, IntelePeer’s Conversational AI platform seamlessly delivers hyper-automated omnichannel communications across voice, SMS, social messaging, and more.
On-prem, cloud, and hybrid
Layer communications automation over your on-prem, cloud, or hybrid infrastructure to quickly and easily modernize your operations and communications.
Enterprise security and compliance
Safeguard your organization and customer data with powerful, seamless automated fraud prevention.
Ease of use and time to market
Launch in minutes instead of hours with easy-to-use plug and play integrations and workflows.
ROI
Lower the cost of doing business while rapidly improving customer experience with customer-centric communications.
A health insurance company case study: AI and automation are the solution
Challenge: The health insurer was challenged with managing a call volume that was growing by over 200% each year, with over 7,000 agents spread across five different business process outsourcing (BPO) entities, operating in five distinct contact center environments.
Solution: IntelePeer’s Conversational AI platform for self-service, advanced routing, and back-office integration.
Results: 60% self-service rate | 40M+ calls automated in 2022 | 75%+ call containment achieved with AI | 5,000 concurrent calls reliably automated | 75% reduction in on-prem to CCAAS migration efforts
IntelePeer’s Conversational AI Platform
Better customer experience? Done and done.
THINK GLOBAL
IntelePeer’s international reach
Countries
200+
Voice and SMS connectivity for wherever in the world your customers take you.
Mobile carriers
800+
Global interconnectivity with leading mobile providers.
Support
24x7x365
We are here to help you 24 hours a day, 7 days a week, everyday of the year.
Compliance
Security
Built to meet the regulatory requirements of the most demanding enterprises including GDPR, HIPAA, PCI, and CDPA.
Experience IntelePeer today
Enjoy the power of IntelePeer in the cloud, on-premise, or somewhere in between.
