IntelePeer’s Smart Automation platform

A powerful Communications Automation Platform (CAP) built to create the new customer experience, improve processes, and solve business challenges.

Connect with us

Low/no
code

Whether you are a coding master or have no experience, our platform is for everyone.

Omnichannel automation

Omnichannel communications integrated seamlessly into your customer experience and business workflows.

Actionable
insights

Full visibility into your communications data with built-in on-demand analytics, so you don’t have to bring your own. 

Ready to use
AI

Use AI to deliver more personalized experiences, guarantee happy customers, and increase agent performance.

Communications Automation Platform (CAP)

IntelePeer’s Smart Automation CAP solution is a cloud-based platform that helps businesses automate their customer interactions, allowing them to improve their customer experience, reduce costs, and increase productivity. It is easy-to-use, scalable, and can be integrated with a wide range of enterprise business applications.

Watch the video to learn more

IntelePeer’s CAP solution is powered by generative AI, resulting in hyper-automated omnichannel communications that seamlessly deliver voice, SMS, social messaging, and more.

On-prem, cloud, and hybrid

Layer communications automation over your on-prem, cloud, or hybrid infrastructure to quickly and easily modernize your operations and communications.

Enterprise security and compliance

Safeguard your organization and customer data with powerful, seamless automated fraud prevention.

Ease of use and time to market

Launch in minutes instead of hours with easy-to-use plug and play integrations and workflows.

ROI

Lower the cost of doing business while rapidly improving customer experience with customer-centric communications.

A health insurance company case study: Communications automation is the solution

Challenge: The health insurer was challenged with managing a call volume that was growing by over 200% each year, with over 7,000 agents spread across five different business process outsourcing (BPO) entities, operating in five distinct contact center environments.

Solution: IntelePeer’s CAP for self-service, advanced routing, and back-office integration.

Results: 60% self-service rate | 40M+ calls automated in 2022 | 75%+ call containment achieved with generative AI | 5,000 concurrent calls reliably automated | 75% reduction in on-prem to CCAAS migration efforts

IntelePeer’s Communications Automation Platform

Better customer experience? Done and done.

SmartAgent

A digital solution built for contact centers that automate end user and agent interactions.

Hyper-automate your inbound contact center

SmartFlows

Build, automate, and integrate communications and AI where your business needs them. All you have to do is drag and drop.

Build flows

SmartEngage

Easily send omnichannel campaigns to your customers and employees.

Send campaigns

SmartAnalytics

Make better business decisions with rich on-demand analytics.

See data

Messaging

Meet your customers where they are with more options to interact with you by easily adding SMS and social messaging channels.

Start messaging

Voice

Enjoy peace of mind with reliable, enterprise-grade voice interactions and workflows.

Start calling
Omni-Channel Customer Experience (CX) Communications | IntelePeer®

Enterprise Omni-Channel AI Communications | IntelePeer®
Enterprise Omni-Channel Communication Platform | IntelePeer®
CPaaS & Communications Platform | IntelePeer®
THINK GLOBAL

IntelePeer’s international reach

Countries

200+

Voice and SMS connectivity for wherever in the world your customers take you.

Mobile carriers

800+

Global interconnectivity with leading mobile providers.

Support

24x7x365

We are here to help you 24 hours a day, 7 days a week, everyday of the year.

Compliance

Security

Built to meet the regulatory requirements of the most demanding enterprises including GDPR, HIPAA, PCI, and CDPA.

What’s new with IntelePeer

Get in touch with us