Glossary

The IntelePeer glossary defines common vocabulary, terms, acronyms, metrics, and phrases related to our service offerings. To find the term you’re looking for, use the search bar or navigate using the alphabet bar at the top of the page. 

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  • d

  • A dental service organization, or DSO, contracts with independent dentists to manage organizational and administrative tasks like payroll, appointment scheduling, and personnel management. Read More
  • A detractor is a customer unhappy with the service provided during their CX journey. Read More