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AI-driven, patient-centric collections for healthcare
Healthcare organizations are navigating rising patient volumes, shrinking margins, and overextended back-office teams. IntelePeer’s SmartAgent™ automates compassionate, compliant financial outreach — helping providers recover more revenue while reducing staff burden. Patients receive discreet reminders via voice or SMS, with flexible payment options and empathetic guidance from natural-sounding virtual agents. The result: faster payments, improved operational efficiency, and better patient experiences across the entire collections journey.
Key Benefits
Increase revenue
Improve A/R recovery rates, reduce Days Sales Outstanding (DSO), and minimize write-off risk.
Reduce staff burden
Automate outbound collections to ease workloads for overextended back‑office team.
Enhance patient experience
Empathetic virtual agents make sensitive financial conversations more comfortable — leading to faster, more constructive resolutions.
“In the seven months we’ve been live with IntelePeer, our total collections have been over $7 million — including $1.8 million over 180 days.”
— Ajay Chatta, CFO, 42 North Dental
Key Use Cases
Automated payment reminders
24/7 self-service payments
Multi-account and location support
Outbound AI agents for aging A/R
Customizable messaging and cadence
Seamless live-agent escalation
Analytics and compliance visibility
Omnichannel patient engagement
Integrated patient journey: why it matters
SmartAgent improves outcomes across the entire payment lifecycle:
Pre-visit
Reduce downstream A/R by preventing no-shows, cancellations, and incomplete visits that delay or disrupt billing.
Office visit
Protect revenue through accurate intake, full schedules, and reduced claim errors that can lead to write-offs.
Post-visit
Accelerate cash recovery with automated balance outreach, self‑service payments, payment plans, and intelligent follow‑up.
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