SmartEngage^TM

Machine learning to enrich customer engagement and experiences.

Customize customer engagement analytics and reporting to meet your specific needs.

Take advantage of advanced integrations to connect to your back-end CRM and other business applications.

Take advantage of advanced templated integrations to more quickly connect to your back-end CRM such as Salesforce.

Distinguish between live human voice and recorded messages, such as those left on answering machines or voicemail systems, in order to automate or optimize call center operations.

Outbound calls that were unsuccessful, in order to increase the chances of successfully connecting with the intended recipient. This helps optimize the use of agents’ time and increase the success rate of outbound campaigns, while reducing the number of missed or abandoned calls.

Automatically record calls, save in the cloud, and download an MP3 file.

The automated process of converting spoken language from audio calls into written text.

Gain visibility into omnichannel customer interactions with actionable, on-demand analytics powered by AI.

Interfaces that enable programmatic access to control, monitor, and optimize various aspects of marketing campaigns within a software application or platform.

Schedule outbound calling or SMS campaigns to a specified list.

Campaigns that utilize artificial intelligence algorithms to create personalized content or messages for targeted outbound marketing efforts.

Upload and manage a list in the cloud; build rules to make bulk updates via lists.

Use IntelePeer’s Managed Solutions team to help set up SmartFlows if your campaign has a complex use case.

A type of artificial intelligence that focuses on enabling computers to understand, interpret, and generate human language in a way that is both meaningful and contextually relevant.

Protect the reputation of your outbound calling numbers to prevent your voice calls from being erroneously labeled as spam on the called party’s device.

The chosen pace or frequency at which a marketing campaign is delivered or executed, typically determined by the campaign manager or advertiser.

Allows users to specify the displayed phone number when making outbound calls, offering control and customization over the caller identification information.

The process of converting spoken words into text or commands by a computer or device.

Convert written or typed text into spoken words or audio output, which is then transmitted or played back to a recipient via a communication channel such as phone, radio, or internet.

Send text message to an individual or list.

Outbound calling capability