Oct 19, 2021

IntelePeer Listed as a Representative Vendor in 2021 Gartner® Market Guide for Communications Platform as a Service

The company was recognized as a Representative Vendor in the 2021 report

San Mateo, CA – Oct. 19, 2021 IntelePeer, a leading provider of Communications Platform as a Service (CPaaS) solutions, today announced that it was identified as a Representative Vendor in the Gartner® “Market Guide for Communications Platforms as a Service” report, which IntelePeer feels further distinguishes its developer and co-creation capabilities among other things.

“Being named a Representative Vendor by Gartner is a testament to our commitment to continuously deliver the most flexible low code and no code communications solutions for our customers,” says IntelePeer CEO Frank Fawzi. “Today’s customer communications needs are evolving quickly, particularly with the new hybrid business environment, which is why we develop scalable solutions not just for the present but for the future.”

The Gartner report underscores the maturity of CPaaS since its early offerings, which required coding capabilities. CPaaS platforms like IntelePeer now encompass tools for users of every level. Gartner notes, “Co-creators’ initial go-to-market provides customer success teams and consulting support for enterprise solution approach, and is now extending to provide developer toolkits, SDKs and documentation. So, a blurring of distinction is now starting to occur, but the distinction is still important for enterprises that may select a vendor based on its developer capability or co-creation capability.”

Gartner predicts that, “by 2025, 95% of global enterprises will leverage API-enabled CPaaS offerings as a strategic IT skillset to enhance digital competitiveness.” Additionally, “at least 40% of midsize enterprises will scale up digital capabilities for customer experience using CPaaS tools.”

“More companies are seeking to adopt CPaaS solutions—and that’s exciting,” Fawzi adds. “Driven by rapid growth and bolstered by a highly skilled and experienced team, as well as invaluable industry partners, we will continue to invest strategically in our Low Code Communications Workflow builder and our No Code Communications solutions to deliver best-in-class, AI-powered omnichannel voice and messaging capabilities that help businesses enhance customer experience and increase ROI for businesses.”

Source: Gartner, Market Guide for Communications Platform as a Service, Worldwide, Brian Doherty, Daniel O’Connell, Lisa Unden-Farboud, September 27, 2021.

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About IntelePeer

IntelePeer powers the new customer experience. Our Atmosphere® CPaaS enables companies to communicate better – driving more revenue, improving their customer experience, and making better business decisions – leveraging omni-channel Automation & Self-Service, AI, and Analytics, all delivered through a single easy-to-use cloud platform that works seamlessly with your existing business solutions. For more information visit: intelepeer.ai

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