I’m Marshall. I’m the senior manager of customer experience at NSD. Um everything related to the customer whether it’s calls, emails, reviews, social media, comes across my desk.
They were using a really broken-down Cisco system that they had purchased from a third-party provider that would not make changes to it without exorbitant fees. I think it was like ten thousand dollars to make a change. So if you wanted something more customized then you’d have to pay a lot of money to do anything, so we just didn’t.
It wasn’t until they let me play with the system and I had to go in there and actually see how easy it was that I, that’s when I became interested. I chose you because of the SmartFlows. I’ve worked with a lot of different IVR systems, and it that was the easiest one that I’ve ever worked. It’s very simple. It’s easy to use. It’s powerful. And that was the reason why I chose to go.