IntelePeer’s business continuity planning / disaster recovery (BCP/DR) solution keeps your communications up and running during an emergency
When the unexpected happens, customers can now protect their business communications from interruption and ensure continuity for essential business operations. IntelePeer’s business continuity planning disaster recovery (BCP/DR) solution is a turn-key, trusted digital interaction suite that is built into IntelePeer’s Communications Automation Platform. The solution insulates business communications from disaster and ensures call strategy continuity with automation — regardless of business hours.
Power outages, staff fluctuations, and network interruptions are, unfortunately, more commonplace today, but they don’t have to be damaging to a business when technology like BCP/DR is available. When disruptions occur, IntelePeer’s BCP application implements an automated proactive call strategy to ensure reliable delivery of communications with pre-built flows for alternative routing.
- No development needed to set up and deploy
- Tracks and protects customer communication solutions — from failure to interruption
- Ques and redirects calls during a disruption with SmartQueuing™
- Ensures continuation of calls and delivery when the unexpected happens
- Monitors and attempts to transfer all calls to the customer’s primary number
- Automatically logs call errors if numbers are unavailable
- Sends immediate error notification to customer’s IT department
- Transfers undelivered calls to a failover number base
The solution layers over the top of legacy contact center or unified communications infrastructure, allowing organizations to quickly implement IntelePeer’s BCP/DR — without the cost and disruption of ripping and replacing. In addition to BCP/DR, IntelePeer’s Communications Automation Platform allows organizations across all industries to integrate customer service-focused, omnichannel automation features like real-time voice, messaging, chat, and more to their existing solutions.
100% call handling and notification utilizing a reliable network and platform under any circumstance
99.999% uptime powered by our Communications Automation Platform (CAP)
99% average customer retention rate with exceptional, award-winning customer service
Don’t let disruption keep you down
Backed by IntelePeer’s reliable voice network and powerful communication platform, BCP is ideal for any size customer and not exclusive to industries such as utilities, banking, education, healthcare and professional services. BCP is a customer-driven plan for proactive notifications when unexpected power outages, surges in traffic exceed capacity, security breaches, and emergencies like COVID-19 impact company operations. By adding tertiary failover to an existing network, the BCP application provides businesses and teams peace of mind knowing that our powerful network has got their back when electricity goes out, email becomes inaccessible or any unpredictable disruption hits the company.
Leverage the expertise of our Managed Services team to build, deploy, and support your communications
IntelePeer’s Managed Services is available for customers looking for additional BCP support. Personalized implementation is offered to help users expand solutions like Business Continuity Planning on their behalf. Consisting of IntelePeer’s award-winning customer consulting and implementation teams, Managed Services helps get businesses up and running quickly. With IntelePeer doing the heavy lifting, customers don’t need to tap into their internal resources to utilize the BCP platform. Bundled, subscription-based and usage-based pricing is also available so businesses can predict monthly costs and avoid exorbitant fees for using BCP when it’s needed most.