AI Receptionist
Restore clinical with AI patient access automation
SmartAgent™ automates high-volue healthcare workflows- 24/7 call handling, scheduling and waitlist management, intake, and collections- with governed escalation and end-to-end analytics.
Don’t let administrative friction hold your practice back. SmartAgent™ delivers Agentic AI that schedules appointments, manages collections, verifies insurance, and answers patient inquiries — keeping your team focused on what matters most: patient care.
Solving the patient access gap
Asthma and allergy care is all about comfort and clarity — but missed appointments, prep questions, and high call volumes can leave patients feeling stressed. Today’s patients expect fast answers, proactive reminders, and personalized care — without the wait.
IntelePeer helps allergy and asthma practices deliver seamless engagement. Our AI-powered solutions automate scheduling, answer FAQs, and provide proactive outreach — so your team can focus on helping patients breathe easier.
PATIENT ENGAGEMENT AND FINANCING OUTREACH
Elevate the patient lifecycle from first call to post-visit
SmartAgent™ manages the entire patient funnel, from first contact to post-visit follow-up, so no lead is ever dropped and no touchpoint is missed. Proactive reminders, automated recall messaging, and digital new patient intake all run in the background — across voice, SMS, or email — while your coordinators stay focused on delivering exceptional care. Every inquiry is captured and routed intelligently, 24 hours a day.
HIGH-VALUE RESOURCE MANAGEMENT
Liberate your team to focus on high-value patient care
When staff are pulled into administrative tasks, patient experience suffers and revenue walks out the door. SmartAgent™ keeps your schedules full, phones answered, and routine requests handled automatically — so your team stays exactly where they matter most: with the patient. The result is a measurably smoother operation, from first call to final payment.
INTELLIGENT REVENUE RECOVERY
Recapture aged receivables without straining staff resources
Revenue leakage often comes down to one thing: your front office doesn’t have the bandwidth to chase small balances. SmartAgent™ handles the entire recovery lifecycle automatically, reaching patients through their preferred channel — voice, SMS, or email — with empathetic, compliance-ready messages that resolve outstanding balances before they age into bad debt. Flexible payment options and instant confirmation texts make it easy for patients to act, while your team stays focused entirely on care.
How SmartAgent™ works
Every call, message, and inquiry is answered instantly – no hold times, no missed leads, no after-hour gaps.
Appointments are booked, rescheduled, and waitlisted automatically. Intake forms and insurance verification happen before the patient walks in.
When human assistance is needed, SmartAgent™ transfers the interaction with complete conversation history so your team can act immediately.
Access real-time KPIs, bottleneck alerts, and outcome dashboards powered by full SIP-layer ownership.
Everything Your Practice Needs, Unified in One Platform
AI Receptionist
Appointment Scheduler
Collections
Personalized, 24/7 call handling (HMIHY)
Comprehensive appointment lifecycle management
Automated patient outreach with discreet reminders
No missed calls, no hold times
Reduces no-shows and administrative burden
Reduces collection overhead, improves cash flow
Answers common inquiries, reduces staff workload
Boosts utilization and revenue
Flexible, secure payment options
Seamless scheduling integration
Optimal time slots regardless of call time
Instant payment confirmation texts
Intelligent transfer and escalation
Automated waitlist management
Multi-location portfolio support
Limited reporting
Deep patient access insights via SmartAnalytics
Standardized, policy-aligned responses every time
Requires more headcount
Scales instantly with demand
Standardized, policy-aligned responses every time
Personal but inconsistent
Fast, consistent, with seamless handoff to staff when needed
Standardized, policy-aligned responses every time
Unified intelligence for the modern healthcare operations
Automated scheduling and waitlist management
Fill calendar “white space” automatically when cancellations occur, maximizing provider time utilization and minimizing revenue loss.
24/7 front door triage
Whether calling about appointments or urgent concerns – SmartAgent™ triages and routes each request instantly, day or night.
Revenue recovery
Empathetic, automated engagement resolves aged receivables and copays, recovering revenue without friction or added staff workload
Digital new patient intake
Streamline onboarding by digitally capturing insurance information and demographics during the initial outreach phase.
Seamless escalation
Recognizes when human assistance is needed and transfers the call with full conversation history so urgent issues are handled properly.
Multi-account and location support
Manage diverse patient portfolios across multiple locations with intelligent routing that correctly identifies and serves every account.
IntelePeer is more
than a vendor
we’re a strategic partner built for the demands
of modern healthcare operations
Flexible, scalable selfservice
Our intelligent “front door” triages patient intent 24/7, routing calls to the right destination, escalating urgent clinical needs, and eliminating low value tasks — so your team stays focused on care.
Patient communications that convert
Meet patients where they are with personalized outreach that keeps them informed about appointments, refills, and follow-ups. Every message is designed to drive patients back to your practice.
A strategic partner for healthcare
We help your practice unify and govern its operational, scheduling, and patient interaction data — creating the foundation needed for AI-driven growth across every touchpoint.
Unmatched end-to-end analytics
With full SIP ownership, your practice gains real-time intelligence on demand spikes, missed revenue opportunities, and workflow bottlenecks— enabling data-driven operational decisions.
Frequently asked questions
SmartAgent™ is an Agentic AI platform that automates the entire patient journey — from scheduling and intake to collections and follow-up. It eliminates administrative friction so your team can stay focused on delivering exceptional patient care.
SmartAgent™ provides a 24/7 AI Receptionist that answers every call, message, and inquiry instantly. This eliminates the unanswered call gap common in medical practices and ensures no new patient lead is ever missed, even after hours.
Yes. SmartAgent™ automates the full appointment lifecycle, including scheduling, rescheduling, waitlist management, and reminders. It fills calendar white space automatically when cancellations occur, maximizing provider utilization.
It manages appointment requests, insurance questions, intake forms, billing inquiries, Rx refill requests, and general healthcare care questions. Every interaction is handled conversationally across voice, SMS, or email.
SmartAgent™ recognizes when human assistance is needed and transfers the interaction to the appropriate team member with full conversation history, ensuring urgent clinical or complex issues are handled properly and promptly.
Absolutely. SmartAgent™ intelligently routes calls and requests across multiple locations or accounts, ensuring each patient is served correctly based on their profile and history.
SmartAgent™ integrates with leading practice management and EHR systems to sync scheduling, patient data, and workflow updates. This ensures accurate, real-time information across your operations.
IntelePeer follows strict security, privacy, and compliance standards aligned with healthcare regulations. All patient data is protected with enterprise-grade safeguards and controlled access. Visit our Trust Center for full details.
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