International partners and customers can embed voice and messaging into business applications, creating a better customer experience and automated business processes
San Mateo, CA – June 27, 2018 – IntelePeer, a leading provider of cloud-based multi-channel business communications, announced today it has expanded its service footprint beyond North America. The company will now offer its Communications Platform as a Service (CPaaS) in Latin America and Europe with availability in the Middle East and Asia Pacific regions next year.
IntelePeer’s Atmosphere Communications Platform as a Service offers multi-channel communications that can be easily integrated into customer experience and business workflows. With open voice and messaging APIs, companies can build communications-enabled applications and deploy automated service provisioning and management. For partners and customers looking for an out-of-the-box solution, IntelePeer offers pre-packaged applications and tools to support common business communications needs and automate processes. Advanced analytics and reporting capabilities provide actionable insights into customer interactions with data integrations to popular business systems and AI functionality such as sentiment analysis, tonality, and more.
“Business communications are no longer as simple as a phone call between customers and a company. To provide exceptional customer experience, you need to provide additional communication channels, such as text messaging, along with a seamless process,” said Frank Fawzi, President and CEO at IntelePeer. “Our platform was designed for mid-sized and large enterprises to solve business problems with the ability to embed communications and automation into everyday applications.”
IntelePeer’s international services will be deployed through the cloud and backed by IntelePeer’s geo-redundant network architecture that offers an industry-leading uptime of 99.999%. With a sales approach completely driven by strategic and channel partners, IntelePeer is extending the resources and tools of its award-winning Cloud Advantage Partner Program to in-country partners such as system integrators, value-added resellers, and distributors. International customers and partners will have 24x7x365 access to live experts on IntelePeer’s award-winning customer support team.
“We’ve provided innovative solutions and world-class customer service in North America since day one and are excited to extend both and our services to global partners and customers in other countries,” concluded Fawzi.