Oct 3, 2019

IntelePeer Announces Partner Portal Enhancements Bringing CPaaS 2.0 to the Enterprise

New Partner locator and on-demand training module pave way for IntelePeer partners to connect with customers in a new age of digital transformation

San Mateo, CA – Oct. 3, 2019 – IntelePeer, the leading Communications Platform as a Service (CPaaS) provider, today announced new enhancements to its self-service partner portal.  Launched in the fall of 2018, IntelePeer’s partner portal enables channel partners to access on-demand sales growth tools, marketing resources, training, and performance metrics crucial to success in the rapidly-changing communications market.

The latest updates include two new components designed to build partners’ selling skills and connections with end-users who are taking the next steps to digitally transform their business. It includes a self-paced training program on IntelePeer’s Atmosphere Communications Platform as a Service (CPaaS) product suite and an online partner locator to connect end-users with trusted partners based on targeted specializations or geographic regions.

Enterprises are laser-focused on furthering their digital transformation initiatives and are turning to trusted advisors to help them navigate into new territory with the most impactful technology and solutions available. The partner locator is a feature on IntelePeer’s new corporate website providing simple search functionality to connect potential buyers with the best fit partner for them. Beyond a supplier database, the partner locator is a great pipeline for partner demand generation. Partners can highlight their company’s specializations and product offerings while receiving leads from interested customers who visit IntelePeer.com.

IntelePeer IQ is an interactive learning platform designed to assist partners in uncovering new revenue opportunities and give insights into trends driving the communications market today. Along this interactive learning path, partners gain access to in-depth Atmosphere CPaaS product tutorials, use cases, and market opportunity to help them become the expert their customers expect them to be. Users are assessed based on their understanding of the product set and upon completion, earn a CPaaS Pro badge and accreditation highlighted on the IntelePeer Partner Locator.

“We recognize that empowering our channel network is a key catalyst to our growth and success in the CPaaS market,” said Jeremy Jones, Chief Commercial Officer at IntelePeer. “The recent improvements to the partner portal are a significant step forward in putting comprehensive sales education and lead generation in the hands of our sales partners.”

End-users have come to expect much more personalized experiences and engagement from businesses when purchasing a product or contacting support. That’s why partners are turning to IntelePeer to provide a flexible solution that can enrich their customers’ applications and integrate communications more cohesively throughout their business processes.  Between voice, messaging, ready-to-use applications, workflow automation, open APIs, and real-time analytics, IntelePeer’s omni-channel platform is alleviating common pain points faced by the enterprise with its fast, easy and affordable solution set. By implementing Atmosphere CPaaS, partners can help their customers achieve digital transformation goals and realize benefits such as increasing customer engagement and revenue by over 40% while reducing key operating costs by over 60%.

About IntelePeer

IntelePeer delivers an omni-channel communications platform as a service built for the enterprise. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service. It’s time to move beyond basic communications! Visit intelepeer.ai to learn more.

Media Contact
Suzie Linville

Jessica Knieff

Jessica Knieff is a Partner Marketing Manager at IntelePeer. She uses her breadth of experience in the channel to provide the most relevant and effective resources in support of channel partner success. Located in Denver, Colorado, Knieff is actively involved in animal rescue and exploring the Rocky Mountains.