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Paula Rivera

Senior Director, Corporate Marketing
Paula brings 15+ years of communications experience to the IntelePeer team. Overseeing IntelePeer’s public relations efforts, she is focused on elevating the Company’s brand through strategic media, influencer, and third-party outreach.
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More Posts from Paula Rivera

Blog-feature_Podcast Epi 3_090525
Agentic AI
AI Unleashed: Demystifying AI and Agentic AI — A Podcast Episode
Paula Rivera
Sep 5, 2025
Creating better patient experience in healthcare infographic
Financial
How to Improve Patient Experience (PX) With Automation

Automating communication eliminates the manual process of looking up and contacting patients who need an appointment.

Paula Rivera
Dec 12, 2024
contact-center-metrics-in-the-age-of-ai
AI
Contact Center Metrics in the Age of AI

Here’s how the technology is setting the stage for the future of customer service.

Paula Rivera
Dec 2, 2024
Blog-hero_Changes-customers-want
Utilities
Using Contact Center Automation to Improve Customer Experience
Paula Rivera
Jul 16, 2024
Blog_AI-data-strategy
Utilities
Intelligent business insights: how AI and data strategy go hand-in-hand
Paula Rivera
Apr 10, 2024
Blog_6-critical-solutions
Healthcare
Six critical solutions for reducing operational disruptions in healthcare
Paula Rivera
Apr 3, 2024
Blog_Fight-Fraud
AI
Improving communications with AI and automation
Paula Rivera
May 9, 2023