Resale AI Workflow Builder Service Terms

These terms for the IntelePeer AI Workflow Builder are expressly incorporated into the IntelePeer Master Services Agreement entered into by IntelePeer and Customer (the “Agreement”). 

1. Service Description.

The AI Workflow Builder is a component of the Automation Services powered by artificial intelligence (“AI”), which supports Customer’s creation of voice or messaging chat bot for its internal use or use by its End Customers to recommend custom conversational responses to user inquiries, questions and requests by combining user-specific data, any corporate knowledgebase and human insight with specific algorithms, analytics and cognitive computing tailored for the solution of the Customer or its End Customers respectively.

2. Rates. IntelePeer will make available to Customer the Services based on the Rates outlined in the Customer’s Order Form or order in the IntelePeer portal.

3. Customer Responsibilities.

3.1 Customer agrees to be solely responsible for any input provided by the Customer or its End Customers, and any output created with use of the AI Workflow Builder as Customer Information.  Customer represents and warrants, and will obtain the same representations and warrants from its End Customers, that Customer or its End Customers respectively has obtained and maintained all necessary rights, licenses and permissions from individual users to perform its obligations under this Agreement and applicable laws with respect to the Services.  Customer will consider whether its specific use of the Services is safe and will configure its Services in a manner that no service interruption, defect, error or other failure could negatively impact the safety of people, property or the environment to a level that is unreasonable, inappropriate or illegal, generally or for a specific industry.

3.2 Customer consents, and will obtain such consent from its End Customers, to IntelePeer disclosing the pertinent information for the AI Workflow Builder with the third parties providing the AI models pursuant to the terms of the Privacy Policy and any associated Data Protection Addendum.  

3.3 Customer acknowledges that biased or negative responses are not filtered out automatically, and agrees to: (i) validate the performance of any implementations configured as IntelePeer Managed Solutions at the direction of Customer in the SOW satisfies the needs of Customer or its End Customers for such implementation; (ii) evaluate the accuracy and appropriateness of any responses generated by the AI solution for any use case of Customer or its End Customers, including by utilizing human review as appropriate; and (iii) evaluate and promptly remediate any issues detected by any content filtering or abuse monitoring.      

3.4 Under no circumstances will Customer or its End Customers use the AI Workflow Builder for: (i) diagnosing or helping to diagnose or treat any serious health condition; (ii) commercial sexual, erotic, romantic, or companionship purposes; (iii) personas of specific person, company, government body or entity, without explicit authorization; (iv) any claim to have special wisdom/insight/knowledge, unless very clearly labeled as being for entertainment purposes only; (v) promoting or supporting terrorist, violent, hateful or harassing activity;  (vi) influencing the political process, such as an election campaigning, passage of legislation, and content for campaigning purposes; (vii) otherwise inflicting harm on individuals, property, the environment or society as the result of the unreasonable, inappropriate, life-threatening or illegal use, interruption, defect, error or failure of the AI Workflow Builder; or (viii) for activity outside the United States and Canada.  Any of the foregoing by Customer or its End Customers will be considered a material breach for which Customer will indemnify IntelePeer pursuant to Section 6 of the Agreement.