Whitepaper
Bringing AI to your customer experience: Strategic pathways into the enterprise beyond the contact center
Read the white paper
Request type:
Make every patient interaction better than the last with IntelePeer. Play demo
IntelePeer's SmartAgent™ is on duty, 24/7...
-
-
Patient Insurance:
Ethereum | Accepted
-
Booking time:
Thurs, March 28 | 3 PM PT
-
Patient information:
Wood, Chris | Jan 10 1980
-
Action:
Patient profile created
-
Action:
Sent SMS to patient
-
Action:
Sent SMS to patient
-
Action:
Updates practice schedule
-
Action:
Emailed practice of booking
- Hello! Thank you for calling Summit Valley Health. I'm Sam, your virtual assistant. How can I help you today?
- Hi, Sam. I recently moved to the area and I want to see if I can schedule an appointment with one of your doctors.
- Sure, I can help you with that. Before we get started, can you tell me your name?
- Yes, it's Chris Wood.
- Hi, Chris. We are accepting new patients at our practice. However, I need to confirm that we accept your insurance. What insurance do you have?
- I have Ethereum Platinum PPO.
- Thank you. We have a few doctors that are in-network providers for Ethereum. Can you tell me why you need to be seen?
- Yeah, I've been having pain in my right knee for about two weeks.
-
I see. I'm sorry to hear that. Unfortunately, I don't have an availability this week. But I can get you in to see Dr. Anthony Smith next Thursday, March 28th at 3 p.m.
Will that work for you? - Do you have anything sooner than that?
- I'm sorry, Chris, that's our earliest opening. Would you still like to schedule the appointment?
- Yes, please.
- Okay. I'll need to collect some additional information from you to get you set up in our system. Let's start with your birthdate.
- My birthdate is January 10th, 1980.
- Thank you. Could you provide your address and telephone number?
-
Sure. My address is 1958 Spruce Creek Drive,
Las Vegas, NV 89135 and my phone number is
(702) 677-3134. - Thanks. I also need the Member ID number from your insurance card.
- Let me get my card. Okay, it's 578201659.
- Thank you. I've created a profile for you. You'll need to complete some new-patient paperwork before you come in. Do I have your permission to send you a text message with a link to our online portal?
- Yes, that's fine.
- Okay, you should be receiving the message shortly.
- I just received it.
- When you have time, please use the link to complete your new-patient intake forms.
- Okay.
- Great. Your appointment with Dr. Anthony Smith is scheduled for Thursday, March 28th at 3 p.m. I'll send you a text message with the confirmation and address for our offices. Do you have any other questions?
- No, I'm good, thanks.
- Thank you, Chris. We look forward to seeing you soon. Goodbye.
7 Misconceptions about Communications Automation and AI in Healthcare
2,500+ companies trust IntelePeer
Conversational AI is needed to respond to today’s increasingly competitive environment
Labor cost reductions
By 2026, contact center labor costs are expected to be reduced by $80 billion due to the adoption of agentic AI. Are you getting your savings?
Improved cost per customer interaction
The average cost for each live agent customer interaction is $3.50 – $6. Our SmartAgent and SmartOffice offerings use AI agents costing less than 40 cents per interaction. Looking to optimize your ROI?
Productivity and profits
Over the next 10 years, AI could increase productivity by 1.5% per year, increasing S&P 500 profits by 30% or more over the next decade. Ready to improve your earnings per share?
Improved customer experience (CX)
Conversational AI could reduce average handle time to handle a customer interaction by 80% – and increase first time resolution by 25%. Ready to improve your CX?
Our products
Learn how IntelePeer’s conversational AI platform can help your enterprise achieve hyper-automated omnichannel communications that seamlessly deliver voice, SMS, social messaging, and more through agentic AI.
Grow revenue while lowering the cost of customer acquisition and customer service
Modernize patient experience
Automate patient engagement and streamline your healthcare communications processes with conversational AI.
Things you can do
Personalize patient engagement
Deliver personalized communications and information tailored to each patient’s unique needs and preferences
Enhance efficiency and productivity
Free up valuable time for your staff to focus on high-value activities
Improve patient satisfaction and outcomes
Drive better outcomes and higher levels of patient satisfaction
Increase revenue
With conversational AI, automated cancellations and rescheduling help reduce no shows and fill appointments to save you time and money
Drive AI-powered automation
Maximize returns with conversational AI and self-service capabilities.
Things you can do
Automation and AI
Streamline business processes to deliver faster service
Self-service
Accelerate your customers’ problem resolution
Omnichannel
Deliver a connected experience across channels
Automate your customer experience journey
Supercharge your sales, deliver an unparalleled customer experience, and personalize your communication to buyers – all using AI.
Things you can do
Streamline customer experience
Reduce customer response times and improve satisfaction levels
Enhance loyalty and retention
Cultivate lasting relationships with your customers
Create targeted marketing campaigns
Deliver personalized promotions, resulting in higher conversion rates and increased sales
Omnichannel customer engagement
Automate customer interactions in real-time across multiple channels
Power up your communication automation
Increase revenue and improve CX with our conversational AI platform to infuse cost-savings and operational efficiency into legacy communication processes.
Things you can do
Streamline your operations
Automate routine tasks – from service requests to meter installations
Personalize customer engagement
Improve CX with targeted outage notifications and energy-saving tips
Weather any storm
Send proactive customer service alerts
Advanced technology driving unquestionable results
See how other operations, inbound sales, account management, and support teams use IntelePeer
With SmartAgent, Secure Transportation used agentic AI and AI agents to slash hold times by 50% and cut ride wait times from 45 to 10 minutes. Learn how they optimized the ride experience.
50%
Reduction in hold times
Top insurance company increases customer engagement and retention with SMS communications.
Learn more in this case study.
“We’ve saved approximately two thousand dollars per day since this platform started.”
Marshall Ware
Senior Manager Customer Experience
An enterprise utility company leads the charge with a remarkable 53% reduction in customer service agent workload on routine functions. This empowers teams to enhance customer experience with members and providers.
53%
Reduction in agent workload
Enterprise retail chain achieves a 30% conversion of leads to in-person appointments.
Learn more about how our products changed automated appointment setting for our client.
IntelePeer automated 52M interactions for a major US Fortune 50 health insurance company. We reduced on-prem to CCAAS migration effort by 75%.
52M
Interactions
Multi-location Dental Service Organizations (DSOs) are modernizing their communications with IntelePeer.
IntelePeer delivers personalized communications experiences that improve patient experience, reduce no-show rates, and increase in-office efficiencies. Our AI agents use best-in-class voice technology, making interactions feel effortless and easy.
Stay up to date with all things IntelePeer
