My name is Michael Rafferty. I’m a partner and managing director of UPSTACK. UPSTACK is one of the world’s fastest growing cloud and internet infrastructure platforms, combining the industry’s leading advisors, advanced technology and dedicated customer support. The services we offer span co-location and data center, private and public cloud, network connectivity, SD-WAN, unified communications, cloud contact center, security and business continuity services.
One of our recent wins with IntelePeer was a medical imaging customer with 170 offices nationwide. They handle about 10,000 medical orders per day and process 2.4 million images per year. This customer had a very inefficient IVR with dead end call flows that were impacting customer appointment scheduling. IntelePeer project managers redesigned the IVR and fast tracked their auto dialer campaign to ensure that patients were contacted in short time for follow-ups. We also employed an AMD or Answering Machine Detection product in the IntelePeer Atmosphere platform, which enabled theiroutbound calling campaigns to end calls when a live person does not answer at a very high rate.