VIDEO

AI in the contact center: Creating personalized interactions with generative AI

Our intent study will help your business streamline data, solve problems, and leverage worldclass AI

Mack Greene, SVP of Digital Transformation, shares how generative AI is at the core of today’s top technology. IntelePeer has developed techniques to assess why your end users are reaching out to you, and to evaluate common threads and themes to help you improve your overall customer experience approach.

Subscribe

Episode transcript

We are at an exciting and transformative moment in technology – and it’s all being led by generative AI. With AI, powered by IntelePeer’s knowledge and platforms, you can reduce the cost of doing business and improve revenue, while improving your customer experience. Consider that the contact center market represents $300 billion in annual labor expenses. 2/3 of them are currently understaffed and turnover rates are near 40%. However, there’s some good news here, in that technology and consumer preferences are fundamentally changing the need for traditional solutions. One place that every business should consider leveraging gen AI is applying it to listen to your current customer interactions within your IVR as well as the conversations your call center agents are having.

This will allow us to develop a new take on the classic intent study. IntelePeer has developed techniques to not only assess why your end users are reaching out to you, but also evaluate common threads and themes to help you improve your overall customer experience approach. From the intent study, we will recommend the latest artificial intelligence approaches to speed up and resolve those interactions with a virtual agent. An intent study is our recommended first step. Done in a non-invasive way for companies to capitalize on artificial intelligence in their journey for CX improvements. Founded more than 20 years ago, IntelePeer has been on the forefront of customer communication, helping hundreds of leading companies streamline data, solve problems, and leverage worldclass AI. We can help you accelerate your generative AI implementation and deliver immediate results. The bottom line is that AI can do wonders for your bottom line. Engage with us today so we can help you with your AI evolution.

Load more