Hello. I’m Mack Green, SVP of Digital Transformation here at IntelePeer. When it comes to AI, we’re at an amazing point in time. More users, adoption, awareness, and more implementation than ever before. While it may seem that AI is in the news everywhere, I want to make clear that this didn’t happen overnight. In fact, this has been in the works for decades. If we were able to go back in time, say the early 2000s, we started to see deep learning in neural networks. It has structures inspired by connections in the human brain to recognize relationships. It was able to put it all together to make intelligent decisions based on data.
Today at IntelePeer, we’re building the next generation of automation first solutions in which problems can be solved by having natural, effective conversations with artificial intelligence – and now generative AI is making these capabilities mainstream. We’ve entered the point in time when conversations with AI are becoming widely accepted as the next user interface and what we’ll see is that users won’t hesitate at all to turn to these solutions. It’s the perfect point in time for our solutions. They have been designed and customized for specific environments; they’re not one size fits all. At IntelePeer, we’ve solved a laundry list of challenges and complexities that arise when leveraging this technology. We are able to integrate your workflows and your business rules while including a host of safeguards. This is all made possible now because we’re able to take the foundational elements of generative AI and use them to run simple tasks, as well as advanced reasoning. As a result, you can feel confident in harnessing the incredible power of this technology without any of the downside. I’d like to take you through a demo so you can see it in action.