VIDEO

A recipe for happy customers with generative AI

Kitchentelligence using gen AI

In this demo, a customer uses the Kitchentelligence’s website chat functionality to have her questions answered by a virtual assistant.

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Episode transcript

[Narrator]
Sarah just ordered her first Kitchentelligence product. Sam is an AI powered agent that’s ready to help. Let’s check in on them, after Sarah is authenticated, to ask a question about her order.

From a chat box on the Kitchentelligence website, Sam provides a shipping update on Sarah’s new cooker.

In this interaction, you see how AI makes order updates quick and simple, increasing Sarah’s confidence in Kitchentelligence and giving the company valuable insight into their customer experience, automatically included in their profile.

Now, Sarah has unboxed her new cooker and has some questions on how to get started. She’s got a lot of cooking to do, but what she won’t have to do is wait, because Sam is always ready to answer a call.

[Virtual agent SAM]
Thank you for calling Kitchentelligence. I’m Sam, and I’m here to assist you. How may I help you today?

[Sarah]
Hi Sam. I got my Smart Simmer Pro, but I’m not sure how to use it. Can you help?

[Virtual agent SAM]
Of course. Sarah, I can send you a text message with a link to detailed instructions based on what you’re cooking. What are you making?

[Sarah]
That’s — that’s great. Thanks. I’m planning to make a roast.

[Virtual agent SAM]
Perfect. I’m sending you a link with step- by-step instructions for roasting with the Smart Simmer Pro.

[Narrator]
Next, Sam continues to earn Sarah’s trust with information on her products, warranty, and an opportunity for thoughtful upselling.

[Sarah]
This is amazing, Sam. I love how it replaces so many appliances. By the way, how long is the warranty?

[Virtual agent SAM]
Your Smart Simmer Pro has a one year warranty. Since you appreciate multifunction appliances, may I suggest the Smart Chef too? It excels in multiple kitchen tasks. Can I send you more information?

[Sarah]
Oh, that sounds interesting.

[Virtual agent SAM]
I’ll send you a link. By the way, are you looking for larger capacity or a more compact footprint?

[Sarah]
Something with a large capacity would be great.

[Virtual agent SAM]
Please check your text messages for the link I just sent. Also, I think you might be interested in comparing the Smart Shred Mega Kitchen system and the Smart Sous Spectrum food processor. Would you like me to guide you through their differences?

[Sarah]
Actually, I’d prefer to talk to a human about this.

[Virtual agent SAM]
Absolutely, Sarah. I’ll transfer you to someone who can answer your questions further. Please remain on the line while I transfer you to the next available agent.

[Narrator]
When Sarah asks for a more personal connection, Sam steps aside and smoothly facilitates the transition. The human agent receives all the necessary information, so the only repeating Sarah has to do is become a repeat customer.

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