[Sarah]
Hi Sam. I got my Smart Simmer Pro, but I’m not sure how to use it. Can you help?
[Virtual agent SAM]
Of course. Sarah, I can send you a text message with a link to detailed instructions based on what you’re cooking. What are you making?
[Sarah]
That’s — that’s great. Thanks. I’m planning to make a roast.
[Virtual agent SAM]
Perfect. I’m sending you a link with step- by-step instructions for roasting with the Smart Simmer Pro.
[Narrator]
Next, Sam continues to earn Sarah’s trust with information on her products, warranty, and an opportunity for thoughtful upselling.
[Sarah]
This is amazing, Sam. I love how it replaces so many appliances. By the way, how long is the warranty?
[Virtual agent SAM]
Your Smart Simmer Pro has a one year warranty. Since you appreciate multifunction appliances, may I suggest the Smart Chef too? It excels in multiple kitchen tasks. Can I send you more information?
[Sarah]
Oh, that sounds interesting.
[Virtual agent SAM]
I’ll send you a link. By the way, are you looking for larger capacity or a more compact footprint?
[Sarah]
Something with a large capacity would be great.
[Virtual agent SAM]
Please check your text messages for the link I just sent. Also, I think you might be interested in comparing the Smart Shred Mega Kitchen system and the Smart Sous Spectrum food processor. Would you like me to guide you through their differences?
[Sarah]
Actually, I’d prefer to talk to a human about this.
[Virtual agent SAM]
Absolutely, Sarah. I’ll transfer you to someone who can answer your questions further. Please remain on the line while I transfer you to the next available agent.
[Narrator]
When Sarah asks for a more personal connection, Sam steps aside and smoothly facilitates the transition. The human agent receives all the necessary information, so the only repeating Sarah has to do is become a repeat customer.