[Jordan Wood]
I think so – so how much is that?
[Bot]
Diamond roadside assistance can be added to your policy for $89.95 a month. Would you like to add that now?
[Jordan Wood]
Yes please. Can I get confirmation?
[Bot]
Of course. We can send confirmation via both SMS and email. Would you like that?
[Jordan Wood]
Yes I would like that, thank you.
[Bot]
Watch your inbox and messages for your confirmation. Thank you and have a nice day.
[Narrator]
Later from the road.
[Bot]
Hello Jordan Wood thank you for calling Everything Insurance. Can you please verify your address for me?
[Jordan Wood]
Yes, it’s 2333 Oak Street Manhattan Kansas 66502.
[Bot]
Thank you for verifying your address. I see you have multiple policies with us. How may I help you today?
[Jordan Wood]
Yeah so we’re on I70 I think we’re near Dylan. The cars been kind of struck struggling on some of these hills and now it’s it’s just dead.
[Bot]
I am so sorry to hear you are having car trouble. Please don’t worry. We can help. Is it okay to send you a text message to help locate your position?
[Jordan Wood]
Yes, of course.
[Bot]
Check your messages for one from us. Now, when you see it, please click on it and approve access to locate you.
[Jordan Wood]
I received and clicked the message, thank you.
[Bot]
Great. We located you on I70 west near exit 205 Silverthorne and we’re dispatching a tow truck to your location.
[Jordan Wood]
Oh awesome, thank you.
[Bot]
You’re welcome. Please hold for a moment while we transfer you to a customer experience expert. We want to make sure all your needs are met.
[Narrator]
Now the interaction transfers to the agent. A live agent and work parents work agent assist will pick up from here.
[Linda]
Jordan – this is Linda with Everything Insurance. I understand you’re having some car issues. While we get the tow truck to you is there anything else I can assist you with? Perhaps arranging a rental or ensuring you have a place to stay tonight?
[Jordan Wood]
Hey Linda. Yeah that’d be terrific. I think we’re going to need a rental to continue this trip.
[Linda]
Absolutely. I’ll start the process now. Is there a specific type of vehicle you prefer?
[Jordan Wood]
We could really use something with all-wheel drive. The snow’s starting to come down.
[Linda]
I’ll make sure of it and just a check – do you or any of your friends need assistance with lodging for tonight?
[Jordan Wood]
No, we have reservations at the hotel in Vail, as long as we can get there we should be fine.
[Linda]
Got it. We’ll make sure you get there. Your tow truck should be arriving shortly.
[Jordan Wood]
Linda thank you so much. This really turned this stressful situation around.
[Linda]
If you need any other assistance don’t hesitate to reach out and remember we’re here for you every step of the way.
[Narrator]
And as the snow falls lightly, the tow truck pulls up. With the help of Everything Insurance their journey continues making their adventure to Colorado one to remember.
