[Virtual agent]
Welcome back Nelson Medina. We can see you do not have any open tickets on your account. If you want to open a service ticket, please press one. If you want to know the status of a service ticket, please press two.
[Narrator]
Nelson has selected to open a service ticket. Atmosphere prompts him to provide a subject and a description. We call these “press” or “say” actions.
[Virtual agent]
In a short sentence, tell me the subject of your ticket.
[Caller]
Broken cellphone.
[Virtual agent]
Thanks. Now in a short sentence, please give a brief description of the incident.
[Caller]
I was walking near the pool and I dropped my cellphone in the swimming pool.
[Virtual agent]
Thank you. A ticket is being created. Wait a few seconds please.
[Narrator]
With press or say actions, Atmosphere transcribes Nelson’s statements and passes the text to HubSpot. HubSpot then creates the ticket and provides the ticket number back to Atmosphere.
[Virtual agent]
Your ticket was successfully created. Your ticket number is: 570259098. We will send you an SMS shortly for record keeping. Thanks again for calling us.
[Narrator]
Here is what the created ticket looks like in HubSpot.
[Virtual agent]
Your ticket number is: 570259098.
[Caller]
Broken cellphone. I was walking near the pool and I dropped my cellphone in the swimming pool.
[Narrator]
Atmosphere follows up with an SMS to Nelson’s phone containing the ticket number. Nelson will receive further updates via SMS, or he can call back for instant updates at any time.
[Virtual agent]
Welcome back Nelson Medina. We can see your last open ticket is: 570259098. If you want an update on this ticket, press one. Your ticket is brand new, and nobody has started working on it yet. You preferred contact notification method for updates is: SMS.
[Narrator]
Atmosphere SmartFlows and HubSpot Ticketing work together to offer your users no-wait service and free your support agents.
