Generative AI vs. Conversational AI demo
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Transform your customer interactions
Happy customers are the lifeblood of any successful business. On the flip side, unhappy customers are the greatest “threat” to a business and its revenue growth. That’s why it’s imperative to learn why your customers are interacting with you. Watch the video to learn more about the value of interactions and how to dig into them.
Episode transcript
[Narrator]
It’s been said happy customers are the life blood of any successful business. On the flip side unhappy customers are the greatest threat to a business and its revenue growth. That’s why it’s imperative to learn why your customers are interacting with you. It’s the first step to transforming CX, finding gaps in your customer journey and increasing revenue. When you dig into your customer interaction data with IntelePeer, you’ll uncover common patterns showing where and how your customers are interacting, your customer service weaknesses, and which interactions can be optimized.
To dig into your customer interaction data, you need to conduct a customer interaction intent study.
During this study, our AI intent analyzer combs through your interaction data. The analyzer identifies and quantifies intents — the whys of interactions.
All we need is two weeks of customer interaction data to perform the intent study. Data should be in the form of call recordings, chats, messages and transcripts.