Quickly implement and adjust workflow communication strategies
SmartFlows is a drag and drop workflow builder that comes with templates, quick start tips, and award-winning support to get your solutions up and running quickly.
Automate processes with AI
Leverage AI to create a customer-centric journey
Improve the customer experience by allowing customers to solve their own issues while ensuring live agents are available for high value, revenue driving interactions.
Enhance your existing infrastructure and introduce new workflow capabilities
Integrate SmartFlows turbocharged by AI with your CRM, database, billing system, or any system that supports APIs.
Natural language processing
Allow customers to speak their input with built-in speech recognition
Measure sentiment and tonality of text responses
Detect language of a given text to aid in routing or analysis
Adjust menu audio, transfer numbers, and flow logic as needs change
Integration guides quicken integration process
Pre-built templates spark immediate solutions
Social media integrations (WhatsApp and Facebook)
IBM Watson, Amazon Web Services, and Google Cloud
Integration guides for commonly used apps like Slack, Jira, Salesforce, and more
Route calls to local agents based on incoming area code
Route calls based on time of day and day of the week
Route calls based on percentage so no call center gets overloaded
Manage recordings made during calls
Easily manage, download, and edit audio files
Industry and use case specific templates can kick-start flow building
Discover new and innovative ways to use SmartFlows
See the most effective and powerful features in action
Learn more about the incredible time-saving power of SmartFlows
Traditionally, building new workflows required a team of developers and took many weeks of dedicated effort. Thanks to SmartFlows’ intuitive and easy-to-use features and tools, you can quickly build sophisticated hyper-automation omnichannel experiences without development cycles.