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Reduce labor costs and improve customer experience
IntelePeer’s SmartAgent™ for inbound contact centers is helping businesses to quickly automate agent responsibilities and empower self-service for a faster ROI — with a more efficient over-the-top approach. Businesses can now improve customer experiences and CSAT with the latest hyper-automation capabilities — resulting in immediate in-quarter payback on their SmartAgent investment.
Powered by IntelePeer’s Communications Automation Platform, SmartAgent features generative AI, advanced analytics, and omnichannel orchestration, versus traditional live agent-led contact centers. Hyper-automate your inbound contact center today.
For more information, visit: https://intelepeer.ai/platform/smartagent
Why SmartAgent? Get these benefits and more:
Manage spikes in call capacity
• Handle high call volumes with virtual agents
• Eliminate customer wait time to speak with a live agent
Reduce costs
• Activate virtual agents to handle repetitive tasks
• Leave more complex tasks to live agents
Avoid compliance issues
• Let virtual agents gather and handle sensitive data
• Ensure PCI and HIPPA compliance
Minimize average handle time (AHT)
• Accurately route calls to the right source
• Capture customer intent and decrease call resolution time
Contain up to 70% of customer interactions
• Increase customer call containment rate with self-service
• Human-like interactions resulting in faster self-service
Increase CSAT scores
• Bot training up to 5x faster
• 24/7 customer service
| SmartAgent GOLD | SmartAgent DIAMOND | |
|---|---|---|
| Basic automation | ||
| Voice | X | X |
| SMS | X | X |
| Inbound API | X | X |
| MMS1 | X | X |
| Insights | X | X |
| DTMF IVR | X | X |
| TTS | X | X |
| Insights (user-defined) | X | X |
| ASR (rule-based directed speech) | X | X |
| Social messaging | X | X |
| Call recording | X | X |
| Integrations (through inbound APIs) | X | X |
| List Management | X | X |
| Call transcription | X | X |
| Advanced and hyper automation2 | ||
| Generative AI with dynamic rephrasing | X | |
| Customer’s specific data augmentation | X | |
| Add-on services (sold separately) | ||
| SmartEngage™ | Available | Available |
| Managed Solutions (per account) | Available | Available |
| Advanced Managed Solutions (for $1M ARR deals, per account)3 | Available | Available |
MMS available via Managed Solutions integration with Infobip
Hyper-automation requires a Managed Solutions agreement
Managed Solutions Premier is mandatory over $1M ARR