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Direct operational communications to the right place
Set up workflows to detect the initial interaction and then distribute to an automated service or a live person.
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Automate customer service interactions
Offload the work of answering FAQ-style questions or handling basic tasks to chatbots or automated processes.
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Send timely alerts and notifications
Send notifications or automated campaigns to update your audience on important business and product information.
Ensure superior customer and employee experience with automation, self-service, and proactive notifications
Our platform capabilities help ease the strain on resources with automation, while outbound omni-channel communications and notifications keep employees and customers in the loop.
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CONTACT CENTERS
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Manage high call volumes
Even when you are hit with high call volumes and increased pressure on agents, ensure no customer inquiry goes unanswered with a chatbot to answer basic questions and self-service options. Escalate more complex or urgent needs to a live agent.
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Dispersed workforces
Don’t worry about losing productivity from dispersed workforces with Smartflows. Easily redistribute incoming communications to other call centers based on volume, location, or need.
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HUMAN RESOURCES
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Maintain company culture
Even if your team can’t physically be together, you can still maintain your culture through group chats, virtual events, and employee collaboration tools.
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Employee notifications
Set up a campaign to share the latest, most accurate information with just a few swipes and clicks. Keep your employees informed of policy changes or send motivational notes via automated messages.
Experience IntelePeer today
Enjoy the power of IntelePeer in the cloud, on-premise, or somewhere in between.