PUT YOUR CUSTOMERS FIRST
Optimize the customer service process
Automate trouble ticket management processes and configure workflows to route interactions for the quickest resolution. Integrate with your CRM or ticket management system to give agents more info before speaking to customers.
Make customer-centric decisions
Track customer behavior with Insights and gather feedback through surveys to increase CSAT scores, customer reviews, and retention rates.
CREATE A BETTER CX
Provide self-service options and chatbots
Instead of having customers wait on hold, wait to be helped, and then explain their issue, try implementing self-service or a chatbot. Not only does this create a better customer experience, but it also frees up agents to focus on more complex requests.
Omnichannel customer service communications
Today, the majority of consumers would rather interact through other channels than voice. It’s time to communicate the way they want; with our communication APIs you can with SMS, email, and social channels.
Experience IntelePeer today
Enjoy the power of IntelePeer in the cloud, on-premise, or somewhere in between.