Preventing holiday fraud: Alerting customers to fraudulent activity with Message SMS

Nov 4, 2021

2 minutes

It’s no surprise that the happiest time of the year also has the highest rate of scams. Fraudsters are most active during the holiday season because consumers make more purchases than any other period. Today shoppers are more accustomed to buying online, and Signifyd’s State of Fraud Report 2021 found that sales have not slowed down following the COVID-19 pandemic. Consequently, in this environment of sales, deals and discounts, fraud saw a 146% increase in automated attacks, a doubling of consumer abuse and a 350% increase in fraud pressure. 

The FBI warns shoppers to be vigilant and aware of scams that are aimed at stealing their money and personal information. Due to the overwhelming number of scams out there, including online shopping, social media shopping, work-from-home, gift card, charity, re-shipping, fake package delivery notices, holiday (as in vacation), and public Wi-Fi scams, inevitably, your customers are at risk of deception. It’s up to you to have a robust messaging system capable of alerting them of fraudulent activity.

The Best Way to Warn Your Customers of Fraud is through SMS/Texting with Atmosphere Message    

People are always on their phones, and 93% use SMS messaging every day for communications. Why not meet your customers through the channels they love? By using IntelePeer’s Atmosphere Message, you can give your clients the most convenient solution possible – one they don’t have to install or learn how to use.

Atmosphere Message comes with automation features, along with self-service options and other services. Your staff will no longer have to manually send fraud alerts, which is inefficient and can add up to $120,000 a year in excess expenses. Likewise, switching to Atmosphere Message will liberate you from painstakingly maintaining older, home-grown technology. With IntelePeer’s platform, you can automate SMS fraud alerts securely, easily, and inexpensively.

Market Without Fear with Reputation Management, Integrations, and 24x7x365 Support

No one wants a fraud disaster on their hands, but neither do businesses want all their messages to be marked as spam. IntelePeer’s Reputation Management alleviates the need and hassle of maintaining relationships with the analytic engines used by each of the mobile carriers in the US. The all-in-one service and system allow companies to communicate with the peace of mind that their marketing efforts won’t be labeled as potential fraud, ultimately increasing call answer rates.

Seamless integration of Atmosphere Message lets your customers connect with your business through popular social messaging channels like WhatsApp, Facebook Messenger and other platforms via API. Send SMS messages with short codes, long codes, toll-free and 1-way alphanumeric IDs to deliver notifications, reminders, and support. Atmosphere Message also comes with helpful insight technology so you can know the status of your fraud alerts and if they were sent and received by your customers.

Just as you are always there to help your customers when they fall victim to fraud, IntelePeer is always readily available to support you – 24x7x365. As an added benefit, we are compliant with the regulatory requirements of the most demanding enterprises, including GDPR, HIPAA, PCI, and CDPA.

Give the Gift that Keeps on Giving by Protecting Your Customers from Holiday Fraud

With the holidays already close, you may be hesitant to upgrade to SMS with IntelePeer. Maybe you’re worried that you don’t have the necessary time or resources to deploy a brand-new solution. Luckily, Christmas came early. Atmosphere Message integrates with your existing messaging system and adds new features to enrich your customer experience. Plus, Santa and his IntelePeer elves can do the installation for you. So don’t wait any longer – enhance your fraud alert game today.

Are you ready to help protect your customers and your reputation? We can help. Contact IntelePeer at to get started.

Knowledge is power.

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