Don’t let your customers forget their year-end appointments

Nov 18, 2021

2 minutes

The calendar year is coming to an end, and businesses need to start preparing for an influx of last-minute appointments. Most people satisfy their deductibles toward the end of the year, and as a result, many choose to take advantage of fully reimbursed medical care during the months of November and December. People who are covered by a Flexible Spending Account (FSA) or a Health Savings Account (HSA) will need to use the remainder of their funds before December 31, 2021.

This will push many individuals to rush to schedule last-minute, year-end appointments. Other industries will face similar year-end appointment rushes for services like auto maintenance, renewing appliance warranties, utility inspections for homeowners, driver’s licenses, and passport updates. 

Ensure your customers don’t forget their year-end appointments

IntelePeer’s Appointment Reminders is an effective and cost-efficient solution to prevent appointment no-shows. Currently, the healthcare system loses over $150 billion a year due to missed appointments. Businesses waste $120 thousand annually on staff manually sending reminders. With our Appointment Reminders paired with Atmosphere SmartFlows, your company can have the infrastructure in place to make sure your clients attend scheduled appointments that they schedule.

Save time by leveraging SmartFlows’ ability to automate follow-up reminders, payment confirmations, and post-appointment surveys. For the days where the phones won’t stop ringing, SmartFlows allows customers to use self-service options to answer their own queries. IntelePeer’s platform lets customers escalate to live agents for complex questions and requests. You can also allocate calls to agents based on area code, time of day and even day of the week. Furthermore, SmartFlows uses natural language processing and built-in speech recognition to measure tone of voice for training purposes.  

From how-to guides to integration capabilities

IntelePeer’s Atmosphere SmartFlows has everything you need to succeed. Perhaps the greatest benefit of SmartFlows is that it is easy to set up and convenient to use. Its drag-and-drop workflow builder enables you to make quick adjustments to communication strategies. You won’t need to be a coding master to use SmartFlows. IntelePeer provides pre-built and industry-specific templates, start-up tips, how-to videos, and award-winning support.

When switching to IntelePeer, we help integrate SmartFlows seamlessly with your current scheduling solution. Your business can use existing infrastructure, CRM, database, billing system, or other platforms connected to APIs. To reduce missed appointments, we’ve integrated SmartFlows with WhatsApp, Facebook, IBM Watson, Amazon Web Services, Google Cloud, Mailchimp, Zendesk, and Salesforce.

Whatever your industry, get your business ready for the end of the year and the inevitable wave of last-minute appointments with IntelePeer’s Atmosphere SmartFlows. 

Ready to learn more about automating year-end appointments to decrease no-shows and improve customer experience? We can help. Contact IntelePeer to get started.

Heather Hancock

Heather brings 15+ years of experience in automation and cloud communications to the IntelePeer team. With a background in telecom, Heather is a skilled product and solutions marketer with strong GTM, messaging, and vertical marketing experience. Heather spends her time walking her pit bull, Bella, singing in a pro karaoke league, and being a cool aunt to her 7 going on 17-year-old niece, Adeline.

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