Customer Experience in Healthcare: 5 ways communications automation and AI are transforming patient care

CX solutions that leverage Artificial Intelligence (AI) are transforming the patient journey by improving patient treatments, outcomes, and overall experience, minimizing readmissions, and ensuring more efficient and personalized care. In this blog, we explore some of the ways customer experience in healthcare transforms patient experiences and improves healthcare professionals’ daily workflows worldwide.

1. Improved patient interactions

More than ever, patients expect humanized treatment in every stage of their journey. From pre-admission to post-discharge. Today, AI agents leverage sentiment analysis to consistently provide human touch and deliver the human-like interactions patients crave, while also improving the accuracy of the information being provided to patients and caregivers.

2. Streamlined appointment scheduling

Finding available appointments, complex booking processes, and lack of personalization are some of the biggest frustrations for patients today. By offering self-service omnichannel options that streamline appointment scheduling, customer experience (CX) best practices help reduce wait times and patient frustration.

3. Faster patient onboarding

The complexity of new patient paperwork, consent forms, insurance verifications, and the collection and processing of information are cumbersome for patients and staff alike. Communications automation with AI streamlines the process, automatically serving paperwork to patients before their appointment, allowing time to complete it on their own time. Once submitted, the automation solution processes the paperwork, updating patient records, and alerting staff to any missing details. Now patients and medical staff can initiate treatment faster while focusing on what is essential.

4. Hands-on post-care approach

With automated follow-up communications, healthcare providers can send patients timely reminders on the patient’s preferred channel. This approach improves post-care with reminders of aftercare instructions and post-care appointments, resulting in reduced readmission, while increasing patient engagement.

5. Feedback Analytics

AI in healthcare CX allows providers to improve patient care by leveraging the power of data, insights, and analytics. Interaction data can be added to patient records to improve healthcare, help to predict future patient needs, and even to improve upon patient experience. Every interaction is a wonderful opportunity to collect critical information, identify improvement opportunities and take patient care to new heights.

Increase patient engagement and improve outcomes with automation and AI

AI-driven customer experience in healthcare enhances efficiency and improves patient outcomes. Contact us to learn how our CX solutions can streamline appointment scheduling, patient engagement, follow-up care, and information management to optimize the patient experience.

Deploy AI in your practice to optimize your patients’ experience today!