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Improved patient experience
The introduction of self-service patient management features has been a game-changer for the healthcare organization, leading to a substantial decrease in hold times for individuals seeking assistance. Additionally, IntelePeer’s AI-powered automated reminders have proven instrumental in aiding patients with monthly prescription refills and daily medication adherence.
Cost and process optimization
The intelligent routing has not only decreased communication costs but has also empowered agents to redirect their focus towards more high-value tasks. This forward-thinking approach is proving to be a game-changer, enhancing efficiency and enabling the team to contribute even more effectively to high-impact initiatives.
No system replacement
IntelePeer’s AI-powered CAP solution integrated seamlessly with the healthcare organization’s existing infrastructure, avoiding the need to replace their current system. By effortlessly layering CAP over their current contact center, the organization swiftly modernized its patient experience without disruption, reaping the advantages of a more efficient and future-proof solution.