VIDEO

Dental/DSO webinar use case: Patient insurance verification

Patient insurance verification

In this demo, the AI bot calls Drew to verify his insurance provider before his upcoming dentist appointment.

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Episode transcript

[Drew Popham]
Hello?

[AI bot]
Hi, Drew. This is Corbin Dental. You recently scheduled a cleaning for Tuesday at 10:00 a.m. at Corbin Dental of White Rock. It looks like we need to update some of the information you provided. Can we do that now?

[Drew Popham]
No problem.

[AI bot]
Great! Enamel Dental reported that your policy number 45678765 is invalid. Do you have an updated policy number that we can use to update your records?

[Drew Popham]
Oh, you know what, I just moved and changed jobs so my insurance card changed. Um, can you give me one second to grab the new card?

[AI bot]
Sure. I’ll wait until you’re ready.

[Drew Popham]
All right, let’s see, here it is. My new policy number is 23781346.

[AI bot]
To confirm, your policy number is: 237813466.

[Drew Popham]
Oh, no, there’s uh, there’s only one six at the end of my policy number.

[AI bot]
Got it. I have updated your policy number to: 23781346.

[Drew Popham]
That’s it, perfect.

[AI bot]
Excellent. That’s all I need Drew. Thank you for your time.

[Drew Popham]
Thank you.

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