VIDEO

Dental/DSO webinar use case: Patient emergency and transfer

Dental emergency

In this demo, a caller dials the dentist after his son loses a tooth. AI bot assists by collecting necessary information and passes the call over to a dental professional.

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Episode transcript

[AI bot]
Thank you for calling Corbin Dental. How may we assist you today?

[Caller]
My son just fell and knocked out one of his front teeth. Can we get an appointment right away?

[AI bot]
I understand this is an emergency. While I get a dental professional on the line, I’m going to collect some information to speed up the process. What’s your son’s date of birth?

[Caller]
Uh, October 9th 2013.

[AI bot]
Is the patient Joe Smith?

[Caller]
Yeah, um, and is there something I should do with the tooth, like put it in milk or water so it stays protected?

[AI bot]
I am transferring you now to a dental professional who can give you the most accurate guidance for tooth survival and get you in for an emergency appointment. Please hold while I transfer you.

[Caller]
Thanks.

[Music]

[Dental professional]
Thank you for calling Corbin Dental of Greenville. I can see that, um, you’re calling for Joe Smith and you’re the parent, Adam Smith, and we’re we have some tooth damage. Let’s get you scheduled.

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