[Mark Smith]
Let’s do Wednesday 2 p.m.
[AI assistant]
Perfect. I’ll need to collect some information from you. Can you please verify your first and last name, date of birth, and member ID for the policy holder?
[Mark Smith]
Yes. Mark Smith. My member ID is W111222-01. My date of birth is May 2nd, 1990 and I’m the policy holder.
[AI assistant]
Thank you so much and could I also have the policy holder’s address?
[Mark Smith]
Yes – 1535 Sunset Drive Coral Gables Florida 33143.
[AI assistant]
We appreciate your patience. Please listen to the following and confirm the information is correct: Mark Smith. Member ID is W111222-01. Your date of birth is the 2nd of May 1990. You are the policy holder and your address is 1535 Sunset Drive Coral Gables Florida 33143.
[Mark Smith]
Yes that’s correct.
[AI assistant]
Thank you for confirming. Your appointment has been scheduled and you will receive a text and an email confirming your appointment. Is there anything else I can help you with today?
[Mark Smith]
No, thank you.
[AI assistant]
You’re welcome. We look forward to seeing you soon. Thank you for calling Dental Services Excellence.
[Narrator]
A week later…
[AI assistant]
Good morning Mark Smith. Thank you for calling Dental Services Excellence. I’m Octavia, your virtual assistant. How may I help you today?
[Mark Smith]
Yeah, I was in recently and I had my tooth repaired. I have some questions around potential complications.
[AI assistant]
I understand. Can I please verify your identity with your name, date of birth, and address?
[Mark Smith]
Yes. Mark Smith. My date of birth is May 2nd, 1990. 1535 Sunset Drive Coral Gables Florida 33143.
[AI assistant]
Great, thank you Mark. I see you were recently in for an appointment. Can I answer any questions for you regarding that appointment or would you like to speak with a specialist?
[Mark Smith]
What can you tell me about potential complications after a chip tooth repair?
[AI assistant]
Absolutely Mark. Complications after a chips tooth repair can arise and it’s crucial to be aware of the signs that indicate a problem. If you experience any of the following issues you should seek immediate dental care: severe pain, swelling, persistent bleeding, heighten sensitivity, lost or damaged restoration, difficulty biting or chewing, foul taste or bad breath, fever, visible pus or discoloration of the tooth.
[Mark Smith]
What can you tell me about heighten sensitivity? Is is that normal?
[AI assistant]
Heighten sensitivity. While mild sensitivity can be expected, an increase in insensitivity to hot or cold temperatures that doesn’t subside could indicate other problems. Would you like me to transfer you to a specialist now?
[Mark Smith]
Yes please, I’d like to speak to someone.
[AI assistant]
Thank you Mark. We are transferring you now to a live medical specialist to assist.
[Linda]
Hello Mark. It’s Linda. So do you have some concerns about heighten sensitivity since Dr. Finkle repaired your crack tooth?
[Mark Smith]
I had a chip tooth repaired a few weeks ago and I’ve been experiencing heighten sensitivity in that area. It’s becoming quite uncomfortable. I think I might need to see the dentist again.
[Linda]
I’m sorry to hear that, thanks for letting us know. Are you experiencing any other symptoms, like swelling or pain when chewing?
[Mark Smith]
Well there’s a bit of pain when I chew and I’ve noticed some sensitivity to hot and cold as well.
[Linda]
I see. It’s important that we address this. Let me check Dr. Finkle’s schedule. How about we get you in tomorrow morning. We have an opening at 10:00 a.m. – will that work for you?
[Mark Smith]
Oh yeah, that works for me. Thank you for fitting me in so quickly.
[Linda]
You’re welcome Mark. We’ll see you then. If you have any more questions or concerns before your appointment, feel free to give us a call. Take care.
