SmartFlows

Create omnichannel, communications-enabled workflows.

Enhance customer experiences in seconds

Quickly implement and adjust workflow communication strategies

SmartFlows is a drag and drop workflow builder that comes with templates, quick start tips, and award-winning support to get your solutions up and running quickly.

Atmosphere Communications Platform | IntelePeer®

Automate processes with AI

Leverage AI to create a customer-centric journey

Improve the customer experience by allowing customers to solve their own issues while ensuring live agents are available for high value, revenue driving interactions.

Integrate easily

Enhance your existing infrastructure and introduce new workflow capabilities

Integrate SmartFlows turbocharged by AI with your CRM, database, billing system, or any system that supports APIs.

SmartFlows features

Natural language processing

– Allow customers to speak their input with built-in speech recognition
– Measure sentiment and tonality of text responses
– Detect language of a given text to aid in routing or analysis

Speedy solutions

– Adjust menu audio, transfer numbers, and flow logic as needs change
– Integration guides quicken integration process
– Pre-built templates spark immediate solutions

Built-in integrations

– Social media integrations (WhatsApp and Facebook)
– IBM Watson, Amazon Web Services, and Google Cloud
– Integration guides for commonly used apps like Slack, Jira, Salesforce, and more

Automated routing

– Route calls to local agents based on incoming area code
– Route calls based on time of day and day of the week
– Route calls based on percentage so no call center gets overloaded

Audio library

– Upload recordings
– Manage recordings made during calls
– Easily manage, download, and edit audio files

Pre-built templates

– Industry and use case specific templates can kick-start flow building
– Discover new and innovative ways to use SmartFlows
– See the most effective and powerful features in action

Learn more about the incredible time-saving power of SmartFlows

Traditionally, building new workflows required a team of developers and took many weeks of dedicated effort. Thanks to SmartFlows’ intuitive and easy-to-use features and tools, you can quickly build sophisticated hyper-automation omnichannel experiences without development cycles.