This course builds on the foundational knowledge covered in the SmartFlows Fundamentals course. Through a combination of lecture, demonstration, and hands-on exercises students will gain a greater understanding of SmartFlows Actions and develop mastery in their use by building more complex flows.
Prerequisite: Completion of SmartFlows Fundamentals training
Delivery: Virtual classroom (Webex)
Duration: 6 Hours (two 3 hour sessions)
Level: Intermediate/Advanced
Upcoming sessions
Two-day training | Dec. 12 & 13 | 9AM – 12PM PT | Register
Text response flow
Actions
- Inbound text (trigger)
- External web call
- Switch
- Set
- Send SMS
Order pick up flow
Actions
- Inbound text (trigger)
- External web call
- Switch
- Send SMS
Caller feedback flow
Actions
- Inbound call (trigger)
- Record response
- Play audio
- Speech recognition
- List add
- Hangup
Menu tree flow
Actions
- Inbound call (trigger)
- Transfer
- Play audio
- Collect DTMF
- Menu tree
- Hangup
- Counter
- Condition
- Regional routing
- Percent routing