63%1 of customers will leave for a competitor if they have one unpleasant experience.
An agent-centric approach in the contact center is no longer enough.
Customers are demanding a best-in-class customer experience, which requires a customer-centric approach complete with self-service, 24/7/365 support, and omnichannel communications.
To stay competitive and increase revenue, organizations must reimagine the contact center and transition to a customer-centric approach- using communications automation and GenAI.
Tune into this 25-minute webinar minisode to learn:
- Why a customer-centric approach is critical to success
- Quick customer-centric changes you can make
- What a full customer-centric strategy should include
- Where communications automation and GenAI can transform CX
Watch now
Are you ready to reimagine your contact center?
Meet with IntelePeer’s communications automation with GenAI experts for a 30-minute demo. You’ll see how the technology can transform your contact center from an agent-centric to a customer-centric approach. Schedule a 30-minute demo with IntelePeer now.