As the economy shifts, many contact center organizations are challenged by a decrease in consumer spending, staff reductions, and CAPEX budget freezes. At the same time, organizations must provide best-in-class customer experience (CX), without overloading their current staff.
If your organization isn’t taking steps to battle these challenges now, your contact center and operations are at risk.
Attend this roundtable webinar to learn what action you should take to galvanize your contact center against the looming economic downturn. Communications experts Mike Ciancio, Matt Edic, and Mack Greene will discuss how organizations can:
- Enhance existing contact center capabilities and investments – without ripping and replacing infrastructure
- Decrease the cost of agents within the contact center
- Increase agent efficiency while reducing workload
- Deliver best-in-class, omnichannel CX
Are you ready to leverage automation to solve your biggest contact center challenges? IntelePeer can help. Contact us today.